In today’s competitive business landscape, cost optimization is a top priority for organizations across industries. One area where significant savings can be achieved is in communication expenses. With the advent of unified communications, businesses have gained access to powerful tools and technologies that streamline communication processes and reduce costs.
Unified communications solutions integrate various communication channels, such as voice, messaging, and collaboration tools, into a single platform, enabling seamless and cost-effective communication.
In this blog, we will explore the cost-saving benefits of unified communications and how businesses can leverage this technology to reduce communication expenses, improve operational efficiency, and maximize their return on investment. By adopting a strategic approach to unified communications pricing and implementation, organizations can unlock substantial savings while enhancing their communication capabilities.
12 best ways to save money using unified communications
1. Avoid multiple apps
In order to support in-office and remote workforce, companies end up using multiple applications. Managing multiple applications and vendors is not easy as it involves multiple contracts, licensing fees, bills etc.
When employees constantly switch between multiple apps, it results in app overload which lowers productivity. Due to this communication burden, employees may simply revert to emails or may not communicate at all. Companies can use unified communication apps for PCs to save money, cut costs, and improve productivity.
2. No IT staff requirements
When companies use a SaaS based unified communication platform, there is no need to use multiple applications and you no longer need a huge IT team to manage all your applications. The application provider handles all the technology. Whenever you need any customizations or face any issues, it can just be handled with the click of the mouse.
3. Reduced travel expenses
When it comes to travel expenses, employees can save money using unified communication apps. The transportation cost from commuting to work can be cut out and companies can save money on business travel. Unified communication is a great substitute for face-to-face meetings.
A study reveals that when employees work from home, they personally save between $2,000 and $7,000 a year on work-related and transportation costs. Another study points out that businesses could save over $33,000 per year on average by video conferencing.
4. Employees can bring their own device to work
Bring Your Own Device (BYOD) is a major trend that is driven by unified communication through its multi-device interface. BYOD enables employees to work using their own personal devices, saving money for companies in terms of hardware.
5. Enables hot-desking
In offices with hot-desking, workers take whatever desk is available, instead of having one assigned space. Hot desking can cut the costs of running an office by up to 30%, so it is slowly becoming popular among companies that are encouraging flexible working.
Companies can leverage the full benefits of remote working and hot-desking when they shift to unified communications as it allows employees to switch between the office and home seamlessly. Hot-desking allows companies to maximize use of their office space with reduced costs by rotating their employees’ timings.
6. Seamless audio/video calling
When companies use unified communications, they don’t have to spend money on hardware like phones that sit on everyone’s desks. Most of the unified communications come with audio/video which helps companies save on PBX procurement, maintenance, repairs, contracts and infrastructure provision.
In unified communication, as all calls are provisioned via the internet, there are no software or telephone lines to install. All that companies need is an internet connection with sufficient bandwidth.
7. Reduced infrastructure maintenance and running costs
Unified communication protects the business against costly infrastructure maintenance and running costs. Since the application is hosted on the cloud, new features are automatically updated by the app provider. There are no spikes in maintenance expenditure for companies, and there is no risk for companies from falling behind vital software upgrades.
8. Increased uptime even during natural disasters
When there is zero downtime for an application due to natural disasters like floods and earthquakes, it brings huge financial relief for companies as they can run business normally even during extraordinary times.
To maintain their financial health, every business needs a disaster recovery plan, and a way to minimize the impact of a disaster. Unified communication plays an important role in protecting companies against natural threats and other unexpected outages.
9. Increased employee productivity
People hours are one of the most expensive resources for a company and a unified communication tool helps companies maximize it. Cloud based unified communication tools help employees communicate through group messaging, audio/video calls, emails, and cloud documents. This helps employees get more done during their work hours no matter where they are located.
10. Better employee retention
The biggest financial cost involved in employee turnover is recruiting and training new employees to replace the old ones. While the exact costs of employee turnover will vary from company to company, there’s no doubt that it will affect the company financially. Some studies reveal that every time a business replaces a salaried employee, it costs 6 to 9 months’ salary on average. For an employee making $60,000 a year, that’s $30,000 to $45,000 in recruiting and training expenses for a replacement.
Unified communications deliver a high degree of mobility for both employers and employees. It shrinks the costs associated with replacing and retraining employees. As most companies are following flexible working hours, unified communication provides flexibility for companies to hire the best talent from anywhere.
The employees also need not go through the frustrations of using multiple apps or reduced access to resources and information when they work from home. Employees can attend calls and meeting from home, office or during travel seamlessly as unified communication makes working from anywhere simple. Using unified communication, companies can deliver effortless communication at a very low cost which results in happier employees and reduced turnover.
11. No upfront buying cost
With on-premises applications, companies need to make provisions for future employees regardless of their actual needs at any given time. Moreover, on-premises applications cannot support hybrid workforce who may account for a major part of the workforce now.
But still, companies need to pay for all users upfront, even when they’re not able to use the system. Unified communications, on the other hand, is flexible and scalable and uses the ‘pay-per-user’ subscription model. There is no need to make an outright purchase of the software. Subscribed users can be scaled up or down on a need basis.
12. Better customer service
When the customer service representatives use unified communication, the communication between the team becomes easy and they can avoid unnecessary delay and confusion. Unified communication drastically reduces customer response time. Customer service teams can provide better service and have happier clients who result in more business and money.
How does the unified communication app Clariti help businesses to save money?
Clariti, a unified communication app, offers several ways for businesses to save money. Here are some key ways Clariti helps businesses reduce communication costs:
Consolidated Communication Channels
Clariti combines email, chat, voice calling, file and screen sharing features in one platform, eliminating the need for multiple communication tools and reducing associated subscription costs.
Cost-effective Pricing
Clariti offers affordable pricing plans, allowing businesses to choose a suitable option based on their needs and budget. This helps avoid excessive spending on expensive communication solutions.
Reduced Infrastructure Costs
By leveraging Clariti’s cloud-based infrastructure, businesses can eliminate the need for on-premises servers and hardware, reducing infrastructure costs.
Lower IT Maintenance Expenses
With Clariti, businesses can rely on the app’s technical support and updates, reducing the need for dedicated IT resources and associated costs.
Efficient Collaboration
Clariti streamlines communication and collaboration within teams, minimizing time wasted on unproductive meetings and unnecessary back-and-forth emails.
Increased Productivity
With features like message threading and integrated file sharing, Clariti boosts team efficiency, allowing employees to focus on important tasks.
Elimination of Communication Silos
Clariti promotes cross-functional collaboration by breaking down communication silos, ensuring all team members can access relevant information and contribute to discussions, reducing duplication of efforts.
Time and Cost Savings on Travel
Clariti’s voice calling and screen sharing capabilities enable virtual meetings, reducing the need for business travel and associated expenses.
Enhanced Customer Communication
By using Clariti, businesses can improve customer communication through prompt responses, efficient message organization, and quick access to relevant customer information.
Centralized Data Storage
Clariti’s centralized data storage ensures easy retrieval of past conversations, eliminating the need for additional archiving solutions and reducing storage costs.
Overall, Clariti helps businesses save money by providing a cost-effective unified communication solution that enhances collaboration, productivity, and efficiency while minimizing unnecessary expenses associated with traditional communication methods.
Conclusion
Cost-effective communication is a crucial aspect of running a successful and efficient business. Unified communications offer a powerful solution to reduce communication costs while improving collaboration and productivity. By consolidating communication channels into a single platform, businesses can eliminate redundant expenses associated with multiple systems and services.
Unified communications also enable organizations to leverage internet-based communication methods, such as Voice over IP (VoIP), to significantly reduce calling costs. Additionally, by embracing remote work and leveraging collaboration tools within unified communications platforms, companies can save on travel expenses and office space, further contributing to cost savings. In an increasingly competitive market, harnessing the cost-saving benefits of unified communications allows businesses to allocate resources more efficiently, invest in growth initiatives, and gain a competitive edge.
By prioritizing cost optimization through unified communications, organizations can achieve sustainable savings and drive long-term success.
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