business communication tools

In the rapidly evolving landscape of modern business, effective communication lies at the heart of success. As organizations strive to foster seamless collaboration, streamline operations, and engage their workforce, the role of business communication tools becomes increasingly paramount. From facilitating real-time messaging to managing complex projects, these tools serve as the backbone of efficient operations in today’s digital age.

According to recent studies, businesses that prioritize effective communication are 50% more likely to have lower employee turnover rates and 47% higher total returns to shareholders. This underscores the importance of selecting the right communication tools tailored to the unique needs of each organization.

In our comprehensive guide, we delve into the realm of business communication tools, offering insights into the top 35 solutions available in the market today. Whether you’re seeking enterprise-level software to support large-scale operations or looking for user-friendly platforms to enhance team collaboration, we’ve curated a diverse selection to suit every business requirement.

From robust project management software to intuitive employee engagement platforms, the array of options can be overwhelming. That’s why we’ve included a step-by-step guide to help you navigate the selection process with confidence. By considering factors such as scalability, integration capabilities, security features, and user experience, you can identify the ideal solution to empower your organization’s communication efforts.

In addition to exploring the features and functionalities of each tool, we’ll also provide practical tips and best practices for implementation and adoption. After all, investing in communication technology is only the first step – ensuring seamless integration into your existing workflows and maximizing user adoption are essential for realizing the full potential of these tools.

Whether you’re a small startup aiming to streamline internal communication or a multinational corporation seeking to foster collaboration across geographically dispersed teams, our guide will equip you with the knowledge and insights needed to make informed decisions and propel your business forward in the digital age of communication.

List of Best business communication tools

1. Clariti:

Best Business communication tool for context-based communication

AI-powered Clariti stands out as the premier business communication tool for its unrivaled ability to facilitate context-based communication. By harnessing the power of artificial intelligence, Clariti seamlessly integrates emails, chats, documents, calendar events, and feeds on the same topic, enabling users to engage in rich, contextually relevant conversations.

Unlike conventional communication platforms that fragment information across disparate channels, Clariti’s intelligent algorithm identifies and organizes relevant context from all communication sources, ensuring that discussions remain focused and organized. This holistic approach not only saves time and eliminates the need for constant context switching but also enhances decision-making and collaboration among team members.

With Clariti, users can effortlessly navigate through past conversations, retrieve pertinent information, and stay informed without getting lost in the vast sea of communication data. By fostering a more intuitive and streamlined communication experience, Clariti empowers businesses to optimize productivity, enhance collaboration, and drive success in today’s fast-paced digital landscape.

Pros:

  • Context-based communication
  • AI-powered organization
  • Unified platform

Cons:

  • No mobile app
  • No video calling

The basic version is free.

Premium pricing starts from $9

2. HipChat

Best Business communication tool for Team Collaboration and Messaging
effective communication tools in the workplace

HipChat is an instant messaging platform that is designed to facilitate real-time communication and collaboration among team members through file sharing and other communication features. HipChat allows users to create chat rooms, exchange messages, share files, and integrate with other tools, making it a valuable platform for teams to communicate and work together effectively.

Pros:

  • Allows teams to chat in real-time and share files.
  • Seamlessly integrates with various tools.
  • Offers customization options.

Cons:

  • Limited customization.
  • Some users report issues with customer support responsiveness.

The basic version is free.

Premium pricing starts from $2

3. Flowdock

Best Business communication tool for Streamlined Team Communication
Team Communication

Flowdock is an instant messaging platform designed to enhance team communication and collaboration. Flowdock provides real-time chat, file sharing, and integration with various tools, making it easier for teams to coordinate and work together efficiently. While it offers features for team discussions and communication, it is more focused on facilitating quick exchanges and updates among team members rather than providing a comprehensive platform for company-wide forums or discussions.

If you’re looking for a tool specifically tailored for company forums, you might want to explore other options that offer more robust forum and discussion board capabilities.

Pros:

  • Streamlined communication
  • Integration-friendly
  • Threaded conversations

Cons:

  • Some users find the interface cluttered
  • New users may require time to become familiar with all features.

The basic version is free.

Premium pricing starts from: $9

4. Google Chat

Best Business communication tool for G Suite Integrated Communication
Google Chat

Google chat is an excellent business communication platform for organizations due to its ability to provide instant messaging, group chats, and video conferencing in one user-friendly platform. It also offers numerous integrations with other programs and services such as Google Drive, allowing users to access important documents and collaborate in various ways. With features such as instant notifications, pinning of messages, and auto-archiving of conversations, it is easy to keep track of all virtual discussions while staying organized.

Additionally, Google chat provides a secure environment with options like two-factor authentication or end-to-end encryption which makes it safe for private conversations between team members. Ultimately, the tools provided by Google chat create a powerful platform for efficient communication that can help any organization stay connected in the digital age.

Pros:

  • Integration with G Suite
  • Real-time collaboration
  • Mobile-friendly

Cons:

  • Limited features
  • Some users may have privacy concerns due to Google’s data collection practices.
  • Occasional issues with customer support responsiveness.

Basic version starts from: $6

Premium pricing starts from: $12

5. Troop Messenger

Best Business communication tool for Quick and Secure Team Messaging
instant messaging apps for business

Troop Messenger is indeed an instant messaging platform that provides real-time communication capabilities that enable users to exchange messages instantly, fostering quick and efficient team collaboration. With features like instant file sharing, group chats, voice and video calls, presence status, and notifications, Troop Messenger facilitates seamless and interactive communication among team members.

Its mobile compatibility ensures that users can stay connected and collaborate even while on the go. The platform’s focus on security, customization, and integration further solidifies its position as a robust instant messaging solution for businesses, allowing teams to communicate, share information, and work together effectively in real time.

Pros:

  • Offers end-to-end encryption for data security.
  • Allows for custom branding and features tailored to specific business needs.
  • Suitable for businesses of all sizes.

Cons:

  • Interface complexity
  • Limited integrations

Basic version is free.

Premium pricing starts from: $10.99

6. Discord

Best Business communication tool for Community Engagement and Communication
Instant messenger apps

While initially designed for gamers, it has evolved into a versatile communication tool used by various communities and businesses. Discord offers real-time text, voice, and video chat features, enabling users to engage in instant conversations individually or within groups.

Its user-friendly interface, extensive customization options, and the ability to create dedicated servers for specific topics make it a popular choice for both casual and professional communication. With features like screen sharing, file sharing, and integration with other tools, Discord provides a comprehensive platform for immediate communication and collaboration, making it suitable for a wide range of applications beyond gaming.

Pros:

  • Allows for real-time voice communication in addition to text-based chat.
  • Offers extensive customization options for servers, roles, and permissions.

Cons:

  • New users may find Discord’s interface and features overwhelming.
  • Some users may have privacy concerns due to Discord’s data collection practices.
  • Large servers with multiple channels can be noisy and distracting for some users.

Basic version starts from: $2.99

Premium pricing starts from: $9.99

7. Viber

Best Business communication tool for Instant Messaging and Calls
Team Communication

Viber is an instant messaging tool that enables real-time communication through text messages, voice calls, and video calls. It offers a user-friendly interface and a wide range of features, including group chats, multimedia sharing, stickers, and emoticons, enhancing the messaging experience.

Viber’s end-to-end encryption ensures secure and private conversations, making it suitable for personal and business communication. With its availability on various devices and platforms, Viber allows users to stay connected and engage in quick and convenient conversations, whether for individual chats or group discussions. Its seamless integration of multimedia and communication options makes Viber a popular choice for instant messaging in both social and professional settings.

Pros:

  • Allows for text-based messaging, voice calls, and video calls.
  • Facilitates communication among teams with group chat functionality.
  • Offers end-to-end encryption for secure communication.

Cons:

  • Limited integrations
  • Some users find the interface cluttered and less intuitive
  • Lacks some advanced features tailored specifically for business communication.

Plan starts from $5.99

8. Chatwork

Best Business communication tool for Efficient Team Communication
instant messaging for business

Chatwork is a team chat app that offers a communication platform designed specifically for team collaboration. With features like instant messaging, group chats, file sharing, and task management, Chatwork provides a centralized space for teams to communicate, coordinate tasks, and share important information in real time.

It enhances team productivity by allowing members to engage in discussions, exchange files, and stay updated on project progress, all within a single platform. This focus on team-centric communication and collaboration makes Chatwork a valuable tool for streamlining communication and fostering effective teamwork.

Pros:

  • Offers task management and file sharing features for collaborative work.
  • Provides real-time translation for multilingual communication.
  • Allows users to customize notifications for specific conversations or tasks.

Cons:

  • New users may find Chatwork’s interface and features difficult to navigate.
  • Limited integrations.
  • Some users report issues with the mobile app’s performance.

Basic version is free.

Premium pricing starts from: $5

9. Smarp

Best Business communication tool for Employee Advocacy and Engagement
Best business communication tools

Smarp is an employee advocacy and communication platform. Smarp empowers organizations to engage their employees as brand advocates and content sharers. It provides a platform for employees to discover and share company-related content across their social networks, promoting brand awareness and amplifying reach.

Pros:

  • Facilitates employee advocacy and social sharing for businesses.
  • Offers content curation and distribution features for engaging employees.
  • Analytics for measuring the impact of employee advocacy efforts.

Cons:

  • Primary focus is on employee advocacy rather than general business communication.
  • Limited integration options with third-party tools.
  • Pricing may be on the higher side for smaller businesses or startups.

Pricing starts from $25 per user per month

10. Whispir

Best Business communication tool for Multi-Channel Communication
Team Communication

Whispir is a communication automation platform designed to streamline and automate communication processes for businesses. It offers a range of tools and features to create, manage, and deliver messages across various channels, including SMS, email, voice, and social media.

Whispir is used by organizations to send critical alerts, notifications, updates, and marketing campaigns to customers, employees, and stakeholders. Its versatile capabilities make it valuable for industries like emergency management, healthcare, retail, and more, enabling effective and targeted communication during crisis situations, marketing campaigns, and routine business operations.

Whispir’s multi-channel approach ensures that messages reach the right audience promptly, making it an essential tool for enhancing communication efficiency and engagement.

Pros:

  • Enables communication across various channels.
  • Provides automation features to streamline communication processes.
  • Suitable for businesses of all sizes.

Cons:

  • New users may require time to become familiar with all features.
  • Costs may be high for businesses with extensive communication needs.
  • Integration options with third-party tools may be limited.

Pricing starts from $16 per user per month.

11. Mattermost

Best Business communication tool for Self-Hosted Team Messaging.
Team Communication

Mattermost is a team communication software that provides a platform for real-time messaging, file sharing, and project coordination, all within a secure and self-hosted environment.

Mattermost offers various communication channels, direct messaging, and integrations with other tools, enhancing team collaboration and information sharing. Its customizable features allow teams to adapt the platform to their specific needs, making it suitable for various industries and work scenarios.

With its open-source nature, Mattermost provides organizations with control over their communication data while promoting efficient collaboration among team members, making it a valuable tool for facilitating teamwork and streamlining communication processes.

Pros:

  • Offers a self-hosted solution for businesses with strict security requirements.
  • Allows for customization and integration with existing systems.
  • Provides chat, file sharing, and project management features for effective team collaboration.

Cons:

  • Deployment complexity
  • Integration challenges
  • Reliance on community support may lead to slower issue resolution compared to paid solutions.

Basic version is free.

Premium pricing starts from: $10

12. MiCloud

Best Business communication tool for Cloud-Based Communication Solutions
Team Communication

MiCloud is a cloud communications platform that offers a range of unified communication for businesses. It provides services like voice calling, video conferencing, team messaging, and contact center solutions, all accessible through a cloud-based interface.

MiCloud is used by organizations to enhance internal and external communication, facilitate remote work, and improve customer interactions. It enables seamless collaboration, efficient call management, and integration with various devices.

With its features tailored for modern workplaces, MiCloud serves industries such as finance, healthcare, education, and more, empowering businesses to stay connected and productive while ensuring effective communication across various channels.

Pros:

  • Unified communications
  • Suitable for businesses of all enterprises.
  • Provides a mobile app for communication on the go.

Cons:

  • Costs may be high for businesses with extensive communication needs.
  • May lack some advanced features found in other tools.
  • Some users report issues with customer support responsiveness.

Pricing starts from $20.99

13. AlertMedia

Best Business communication tool for Critical Communication and Alerts
Best business communication tools

AlertMedia is an emergency communication and mass notification tool that organizations use to rapidly communicate critical information during emergencies, crises, or other urgent situations. It allows businesses to send real-time alerts, notifications, and updates to employees, customers, and stakeholders through multiple channels such as text messages, emails, voice calls, social media, and more.

AlertMedia helps ensure the safety and well-being of personnel by providing timely information and instructions, facilitating efficient emergency response, and minimizing potential risks. This tool is utilized across various industries, including corporate, healthcare, education, and government, to swiftly communicate vital information and maintain operational continuity in times of uncertainty.

Pros:

  • Specializes in emergency notification and crisis communication.
  • Enables communication through various channels.
  • Provides real-time tracking of recipient responses during emergencies.

Cons:

  • Primarily designed for emergency communication.
  • Costs may be high for businesses with extensive communication needs.
  • Integration options with third-party tools may be limited.

Offers custom pricing

14. SweetHive

Best Business communication tool for Real-Time Team Collaboration
Team Communication

SweetHive is an internal newsletters software designed to streamline and enhance internal communication within organizations. It offers a dedicated platform for creating, distributing, and managing newsletters, keeping employees informed about important updates, announcements, and company news.

SweetHive provides customizable templates, drag-and-drop editors, and multimedia integration to create visually appealing newsletters. It also offers features like subscriber management, scheduling, and analytics, allowing companies to track engagement and gather insights into readership.

Pros:

  • Offers chat, file sharing, and task management features for team collaboration.
  • Allows for customization of workflows and integrations.
  • Provides an intuitive interface for easy adoption by teams.

Cons:

  • Limited scalability
  • Feature limitations
  • Some users report issues with customer support responsiveness.

Basic version is free.

Premium pricing starts from: $73

15. Jive

Best Business communication tool for Enterprise Social Networking
Team Communication

Jive is an Internal social network platform that is designed to facilitate communication and collaboration within organizations. It provides employees with a space to connect, share information, and engage in discussions, fostering a sense of community and enhancing internal communication.

Jive offers features such as activity streams, discussion forums, document sharing, and real-time messaging, all of which contribute to building a social network-like environment where employees can interact and collaborate on projects. It also helps in breaking down silos, promoting knowledge sharing, and creating a more transparent and open communication culture within the organization. Overall, Jive serves as a platform for employees to connect, collaborate, and build relationships, making it a powerful tool for enhancing internal social networks.

Pros:

  • Provides a platform for internal social networking and collaboration.
  • Offers integration with other business applications like CRM and ERP systems.
  • Provides analytics to measure engagement and track user activity.

Cons:

  • New users may require time to become familiar with the platform.
  • Customization options may be limited for some users.
  • Some users report issues with customer support responsiveness.

Pricing starts from $29.95

16. Yamme

Best Business communication tool for Enterprise Social Networking
Team Communication

Yammer brings together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions, faster. Allows all employees to know what’s happening day-to-day as well as build on the work of others. Employees will be able to create groups relevant to work and other interests, along with keeping documents or photos in context while still discussing things online.

Pros:

  • Facilitates communication and collaboration across departments and teams.
  • Integrates with other Microsoft 365 applications for seamless workflow.
  • Allows for communication with external partners and stakeholders.

Cons:

  • Customization options may be limited compared to other platforms.
  • New users may require time to adapt to the platform’s features.
  • Some users report issues with customer support responsiveness

Basic pricing starts from $5

Premium pricing starts from: $8.25

17. Beekeeper

Best Business communication tool for Workforce Communication and Collaboration
Best business communication tools

Beekeeper is an enterprise social media platform that focuses on improving communication and engagement within organizations. It provides a centralized digital workplace where employees can connect, share updates, and collaborate in real-time. Beekeeper offers features such as newsfeeds, chat, and group messaging, which resemble social media interactions.

It helps create a sense of community, fosters transparent communication, and bridges communication gaps between different levels of the organization, making it easier for frontline workers to stay informed and engaged. Beekeeper’s mobile accessibility ensures that employees can access important information from anywhere, promoting a more connected and collaborative workforce.

Pros:

  • Offers a mobile app for communication on the go.
  • Facilitates communication and collaboration among frontline workers.
  • Integrates with other business applications for streamlined workflow.

Cons:

  • May lack some advanced features found in other tools.
  • Costs may be high for businesses with extensive communication needs.
  • Customization options may be limited for some users.

The pricing starts at $14 per user per year.

18. Happeo

Best Business communication tool for Integrated Intranet and Collaboration
Best business communication tools

Happeo is an enterprise social media platform that offers a holistic solution by combining intranet, social networking, and collaboration tools, making it a central hub for internal communication. Its integration with Google Workspace ensures smooth document sharing and communication.

Customizable features enable businesses to create a branded and engaging social platform, enhancing employee engagement. With advanced analytics, Happeo enables organizations to measure the impact of their communication strategies, making it a comprehensive platform for fostering internal collaboration and communication within enterprises.

Pros:

  • Combines intranet, collaboration, and social networking.
  • Google Workspace integration.
  • Fosters employee engagement.

Cons:

  • Costs may be prohibitive for small businesses.
  • New users may require time to familiarize themselves with all features.
  • Customization options may be limited compared to other platforms.

Offers custom pricing

19. Salesforce Chatter

Best Business communication tool for Salesforce-Integrated Communication
effective communication tools

Salesforce Chatter is an enterprise social media platform designed for businesses to facilitate internal collaboration and communication among employees. It functions as a private social network within an organization, allowing employees to post updates, share files, and engage in discussions.

Salesforce Chatter is used to break down communication barriers, promote knowledge sharing, and enhance teamwork by providing a platform where employees can connect, exchange ideas, and collaborate on projects. It integrates seamlessly with other Salesforce products and can be customized to suit specific organizational needs, making it a valuable tool for fostering a collaborative and engaged workforce while leveraging the power of social media within a business context.

Pros:

  • Integration with Salesforce CRM
  • Real-time collaboration
  • Customizable feeds

Cons:

  • Platform may be complex for users unfamiliar with Salesforce ecosystem.
  • Costs may be high for businesses with extensive Salesforce usage.
  • Limited external collaboration

Premium pricing starts from $15

20. Workplace

Best Business communication tool for Connected and Productive Teams
Team Communication

Workplace, developed by Facebook, is an enterprise social media platform that aims to enhance communication and collaboration within organizations. It serves as a secure and private space where employees can connect, share information, and collaborate on projects. The workplace is used across various industries and sectors, from large corporations to non-profit organizations, to foster a sense of community, improve transparency, and facilitate cross-functional teamwork.

With features like group chats, video calls, and integrations with other tools, Workplace enables remote teams to stay connected, engage in discussions, and work together efficiently. Its familiarity, user-friendly interface, and integration with Facebook’s features make it a compelling option for modern businesses seeking to enhance their internal communication and collaboration efforts.

Pros:

  • Interface similar to Facebook makes it easy for users to adapt.
  • Integration with Facebook tools
  • Provides a mobile app for communication on the go.

Cons:

  • Some users may have privacy concerns due to their association with Facebook.
  • May lack some advanced features found in other tools.
  • Some users report issues with customer support responsiveness.

Basic version is free.

Premium pricing starts from: $4

21. Skype

Best Business communication tool for Video Calls and Messaging
Team Communication

Skype is an enterprise video conferencing tool that helps employees to connect to anyone from anywhere. Calls can be made to a person’s mobile phone and their landline. It also allows for sending text messages with end-to-end encryption so you can rest assured your conversations are private. You can use it on a multitude of devices like your PC, tablet, or smartphone.

Pros:

  • Widely used platform, familiar to many users.
  • Offers high-quality voice and video calling features.
  • Provides instant messaging for quick communication among team members.

Cons:

  • Limited collaboration features
  • Security concerns
  • Integration limitations

Premium pricing starts from: $3

22. GoToMeeting

Best Business communication tool for Efficient Online Meetings
Team Communication

GoToMeeting is a video conferencing tool designed for virtual meetings, webinars, and remote collaborations. It enables participants to join online discussions, share screens, and engage in real-time video conferences. GoToMeeting is widely used by businesses, educational institutions, and organizations of all sizes to facilitate remote communication and collaboration.

It streamlines communication, enables efficient presentations, and fosters teamwork even when participants are geographically dispersed. With features like screen sharing, chat, and recording, GoToMeeting ensures seamless interaction and information sharing among team members, clients, and stakeholders, making it a valuable tool for enhancing productivity and connectivity in modern work environments.

Pros:

  • Reliable video conferencing
  • Allows for easy screen sharing during meetings for effective collaboration.
  • Provides a mobile app for attending meetings on the go.

Cons:

  • Costs may be prohibitive for small businesses or startups.
  • May lack some advanced features found in other video conferencing platforms.
  • Some users report issues with customer support responsiveness.

Basic pricing starts from $12

Premium pricing starts from: $16

23. Amazon Chime

Best Business communication tool for Secure Online Meetings and Video Calls
instant messaging for business

Amazon Chime is an audio-conferencing tool that allows users to host and join audio conferences, meetings, and calls seamlessly. With features like one-click meeting setup, high-quality audio, and the ability to schedule and join conferences from various devices, Amazon Chime simplifies audio communication and collaboration.

It enables teams to hold virtual meetings, discussions, and presentations with clear audio quality, ensuring effective communication regardless of participants’ locations. Whether for business meetings, client calls, or internal discussions, Amazon Chime’s focus on audio conferencing functionality makes it a reliable tool for facilitating real-time communication and collaboration among remote or distributed teams.

Pros:

  • Suitable for businesses of all sizes.
  • Integration with Amazon Web Services
  • Provides advanced security features to protect sensitive communication.

Cons:

  • New users may require time to become familiar with all features.
  • Limited third-party integrations

Basic version is free.

Premium pricing starts from: $3

24. BlueJeans

Best Business communication tool for Video Conferencing and Collaboration
BlueJeans

BlueJeans is a video conferencing tool that facilitates virtual meetings, webinars, and collaboration among remote teams and participants. It offers high-quality video and audio communication, screen sharing, and real-time collaboration features.

BlueJeans allows users to schedule and join video meetings from various devices, making it easy to connect and collaborate regardless of location. Its intuitive interface and integration with popular productivity tools enhance seamless communication and information sharing.

With features like recording, transcription, and cloud storage, BlueJeans ensures that important discussions and content are accessible even after the meeting ends. Its emphasis on video conferencing and collaboration makes it an effective tool for bringing teams together and enhancing remote communication and collaboration efforts.

Pros:

  • Offers high-definition video conferencing for clear communication.
  • Allows for easy screen sharing during meetings for effective collaboration.
  • Provides a mobile app for attending meetings on the go.

Cons:

  • May lack some advanced features found in other video conferencing platforms.

Basic version is free.

Premium pricing starts from: $9.99

25. Jitsi

Best Business communication tool for Open-Source Video Conferencing
Team Communication

Jitsi is a free and open-source tool that allows video conferencing for both your smartphone and PC. It allows for live streaming and recording. It’s simple, secure, and scalable for when your business gets bigger.

Pros:

  • Offers open-source video conferencing solution for cost-effective communication.
  • User-friendly interface makes it accessible for all team members.
  • Allows instant access to meetings without the need for account creation.

Cons:

  • May lack some advanced features found in paid solutions.
  • Some users report occasional stability issues during meetings.
  • Integration options with other business tools may be limited.

Pricing: Free

Premium pricing starts from $99.00, if you are looking for Jitsi as a service

26. Cisco Webex Team

Best Business communication tool for Team Collaboration and Video Meetings
instant messaging for business

Cisco Webex provides added voice and video calling capabilities. Cisco Webex is an app for continuous teamwork. Move work forward in secure workspaces where everyone can contribute at any time with messaging, file sharing, white-boarding, video meetings, calling and more. It works on virtually any device.

Pros:

  • Enterprise-grade security.
  • Offers a comprehensive suite of collaboration tools.
  • Integration with Cisco products.

Cons:

  • Costs may be slightly on the higher side.
  • New users may require time to become familiar with all features.
  • Limited third-party integrations.

Basic version is free.

Premium pricing starts from: $22.50

27.TeamViewer Meeting

Best Business communication tool for Remote Team Collaboration
instant messaging apps for business

Apart from just instant messaging, TeamViewer Meeting lets you hold face-to-face HD VoIP videoconferences and audio calling, with your coworkers or your entire team, scheduled group meetings (up to 300 people), desktop screen sharing and session recording.

It has all the essential meeting tools to collaborate securely with your teams and clients, from anywhere, anytime. TeamViewer Meeting installs on your desktop or mobile phone for quick access.

Pros:

  • Compatible with multiple operating systems for flexibility.
  • Allows for remote control of desktops for troubleshooting and collaboration.
  • Provides encrypted connections to ensure data security during meetings.

Cons:

  • Costs may be slightly on the higher side.
  • May lack some advanced features found in other video conferencing platforms.
  • Some users report occasional performance issues.

Basic pricing starts from $24.90

Premium pricing starts from: $50.90

28. Microsoft Outlook

Best Business communication tool for Email and Scheduling
Microsoft Outlook

Renowned for its comprehensive features and integration with Microsoft Office suite, Outlook is widely utilized for business communication. It offers advanced email organization, calendaring, and task management. Its seamless integration with other Microsoft tools promotes efficient collaboration, making it a preferred choice for professionals seeking a robust platform to manage emails, schedules, and tasks within a business context.

Pros:

  • Integration with Microsoft ecosystem.
  • Offers powerful email management features.
  • Calendar integration.

Cons:

  • Interface may be overwhelming for new users.
  • Limited collaboration features.
  • Costs may be prohibitive for businesses with limited budgets.

Pricing starts at $6.99 per month

29. Google Workspace

Best Business communication tool for Collaborative Office Suite
Team Communication

Gmail’s robust search capabilities, intuitive interface, and seamless integration with Google Drive make it a staple in business communication. AI-powered features like Smart Compose enhance productivity by suggesting email content, while Google Workspace’s collaborative tools support real-time document sharing. These attributes contribute to Gmail’s popularity among businesses, enabling effective communication and collaboration.

Pros:

  • Offers a comprehensive suite of collaboration tools.
  • Integration with Google products.
  • Provides access to files and communication tools from any device.

Cons:

  • New users may require time to become familiar with all features.
  • Some users may have privacy concerns due to data collection practices.
  • May not be suitable for users in areas with unreliable internet connection.

Basic version starts from: $6

Premium pricing starts from: $12

30. Salesforce

Best Business communication tool for CRM and Client Communication
effective communication tools

Renowned as a leader in CRM, Salesforce empowers businesses to manage customer relationships comprehensively. Its versatile platform facilitates personalized communication, lead tracking, and sales automation. Integration with various communication channels and its robust reporting capabilities enable businesses to engage with customers effectively and tailor interactions based on insights, making it a popular choice for businesses seeking advanced customer communication and relationship management.

Pros:

  • Offers a robust CRM platform for sales, marketing, and customer service.
  • Provides extensive customization options.
  • Seamlessly integrates with other business tools.

Cons:

  • Platform may be complex for users unfamiliar with CRM concepts.
  • Costs may be high for businesses with extensive customization needs.
  • Users may require training to fully utilize all features and capabilities.

Basic version starts from: $25

Premium pricing starts from: $80

31. HubSpot

Best Business communication tool for Inbound Marketing and Sales
saas tools free

HubSpot offers a user-friendly CRM solution designed to enhance customer communication. With features like email tracking, templates, and integration with marketing tools, HubSpot streamlines communication and enables personalized interactions. Its intuitive interface and scalable features make it a favorite among businesses looking to establish efficient and meaningful customer communication strategies.

Pros:

  • All-in-one platform.
  • User-friendly interface.
  • Integration capabilities.

Cons:

  • Costs may be prohibitive for small businesses or startups.
  • Customization options may be limited compared to other platforms.
  • New users may require time to become familiar with all features and capabilities.

Basic version is free.

Premium pricing starts from: $15

32. WordPress

Best Business communication tool for Content Management and Blogging

WordPress is a customizable and widely used blogging platform. Companies can set up internal blogs to publish articles, updates, and knowledge-sharing content. Employees can contribute posts on various topics, fostering a culture of knowledge exchange and learning. Blogs are easily accessible and offer a structured way to document and share expertise within the organization.

Pros:

  • Offers a wide range of themes and plugins for customization and scalability.
  • Intuitive interface makes it easy for users to create and manage content.
  • Large community of developers and users for assistance and resources.

Cons:

  • Vulnerable to security threats if not properly maintained and updated.
  • Regular updates and maintenance are necessary to keep the website secure and optimized.
  • Customization options may be limited without coding knowledge or additional plugins.

Pricing: WordPress hosting and a domain name starts as low as $2.75 per month

33. Discourse

Best Business communication tool for Online Community Discussions
Discourse

An open-source discussion platform that enables employees to engage in conversations, ask questions, and share insights. Discussion forums categorize topics, encourage dialogue, and allow users to upvote valuable contributions. This tool enhances collaboration, as employees can seek advice, share experiences, and contribute solutions, creating a dynamic space for knowledge sharing and problem-solving.

Pros:

  • Facilitates open discussions and knowledge sharing among team members.
  • Enables quick dissemination of information and updates.
  • Promotes employee engagement and participation in company culture.

Cons:

  • Lack of real-time communication
  • Forums can become cluttered with information.
  • Potential for miscommunication.

Pricing: Basic: $50 per month

34. Culture Amp

Best Business communication tool for Employee Feedback and Engagement
Culture Amp

Culture Amp excels in gathering and analyzing employee feedback through various survey types, allowing organizations to gauge employee sentiment, identify areas for improvement, and drive positive change. Culture Amp offers comprehensive analytics and actionable insights, aiding in making informed HR decisions.

Its user-friendly interface, customizable surveys, and benchmarking capabilities make it a go-to choice for organizations seeking to enhance employee engagement and satisfaction. By providing a clear understanding of employee perceptions, Culture Amp empowers companies to create a more inclusive and productive workplace culture.

Pros:

  • Provides tools for collecting and analyzing employee feedback.
  • Offers features for performance reviews and goal setting.
  • Generates actionable insights from employee feedback.

Cons:

  • Platform may be complex to set up and manage without dedicated HR resources.
  • Integration options with other HR or communication tools may be limited.

Basic version starts from: $5

Premium pricing starts from: $7

35. Qualtrics EmployeeXM

Best Business communication tool for Employee Experience Management
Microsoft Outlook

This tool offers a comprehensive suite for gathering employee insights through surveys, feedback mechanisms, and analytics. It stands out with its robust customization options, diverse question types, and real-time reporting.

Its advanced analytics enable actionable insights, promoting employee engagement, identifying areas for improvement, and fostering a positive workplace culture. The platform’s versatility and emphasis on data-driven decision-making make it a prominent choice for organizations seeking effective employee feedback solutions.

Pros:

  • Comprehensive tools for measuring and improving the employee experience.
  • Offers customization options to tailor surveys and feedback mechanisms.
  • Supports the development and implementation of action plans.

Cons:

  • New users may require time to become familiar with all features and capabilities.
  • Pricing may be on the higher side.
  • Requires careful management of employee data to ensure compliance with privacy regulations.

Basic version starts from: $29

Premium pricing starts from: $49

These tools play a pivotal role in enhancing communication, collaboration, and efficiency within organizations, contributing to their overall success.

Step-by-Step Guide to choose Effective Business Communication Tools

  • Business Needs and Goals: Ensure the tool aligns with your specific communication requirements and organizational objectives.
  • User-Friendly Interface: Choose tools that are intuitive and easy for employees to adopt without significant training.
  • Compatibility and Integration: Select tools that seamlessly integrate with your existing software and systems.
  • Communication Channels: Assess if the tool offers the communication channels (email, chat, voice calling) necessary for your team’s workflow.
  • Collaboration Features: Look for features like real-time editing, file sharing, and project management to enhance teamwork.
  • Security and Privacy: Prioritize tools with robust security measures to safeguard sensitive data and communications.
  • Scalability: Choose tools that can accommodate your organization’s growth and evolving communication needs.
  • Cost and Value: Evaluate the tool’s cost in relation to the value it brings in terms of features and benefits.
  • Customer Support: Ensure the provider offers reliable customer support for assistance and issue resolution.
  • User Reviews and Feedback: Research user experiences to gauge the tool’s effectiveness and usability.
  • Trial Period: Opt for tools that offer a trial period to test compatibility and functionality.
  • Customization Options: Check if the tool can be tailored to reflect your company’s branding and preferences.
  • Reporting and Analytics: Consider tools that provide insights into communication patterns, engagement, and performance.
  • Accessibility and Usability: Confirm the tool can be accessed easily from various locations and devices.
  • Vendor Reputation: Choose tools offered by reputable and established vendors with a track record of quality service.

Conclusion

In the ever-evolving landscape of modern business, effective communication stands as a cornerstone of success. This compilation of the top 35 business communication tools aims to equip businesses with a comprehensive toolkit to streamline interactions, enhance collaboration, and foster growth. From real-time messaging platforms to seamless document sharing, these tools transcend geographical boundaries, enabling teams to thrive in the realm of remote work and virtual collaboration.

In an era where information flows ceaselessly, the right business communication tools serve as catalysts, propelling enterprises toward increased efficiency, heightened innovation, and unparalleled success. As businesses harness these tools, they embark on a transformative journey that transcends boundaries, connects minds, and ushers in a new era of seamless and impactful communication.

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Frequently Asked Questions

Business communication tools are software applications or platforms designed to facilitate communication and collaboration within organizations. They encompass a wide range of solutions, including email clients, instant messaging apps, video conferencing platforms, project management tools, and collaboration software.

Clariti is the most effective tool for business communication as it allows team members to share information and ideas more effectively. And because all the conversations are context-based, team members can refer back to previous discussions to keep everyone on the same page.

Clariti is the best business communication tool as it allows can have group chats with your team that are focused on specific subjects, so everyone has all the relevant context they need to be productive.

Modern tools of business communication are email, instant messaging, and video conferencing etc. They are all great options to stay connected. By using these tools, businesses can save time and money while still maintaining efficient communication.

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