business communication tools

Table of Contents

The importance of business communications in the workplace is growing by the day due to the pandemic and consequent growth of remote work. The emergence of remote work and dispersed workforce is forcing many organizations to do a complete rethink of their existing communication processes and tools. Whether you are working from home or office, you know how important it is to communicate with your co-workers.

Implementing business communication solution at the workplace has become one of the most important business priorities in 2023. Businesses that invest in modern workplace communication technologies see a huge jump in productivity. According to McKinsey, employee productivity increases 20-25% in organizations where employees are highly connected.

Today’s business communication platforms are helping companies become more agile, drive innovations and achieve better workforce productivity. Web-based business communication solutions play an important role in employee engagement, retention, motivation, and attracting talent to an organization.

Tools like Slack and Microsoft Teams that were easy and convenient to use at the beginning slowly turned out to be major irritants. These tools constantly force you to pay attention to the chats going on in their channels, even though much of the communication is irrelevant to you. Getting constantly distracted reduces productivity as you get very less time to do your core job.

Best business communication software's

1. Clariti: Best Business communication tool for Unified Work Conversations

Clariti stands out as the best business communication tool for Unified Work Conversations, with its defining feature being context-based communication. In the realm of business, understanding the full context of discussions is crucial for effective collaboration and productivity. Clariti addresses this need by providing a unique and comprehensive platform for unified work conversations.

At the core of Clariti’s offering is its commitment to context-based communication. It revolutionizes the way business teams communicate by seamlessly integrating various communication elements, including emails, chat messages, files, calendars, and feeds, into “Conversations.” This integration creates a unified and organized workspace, where all relevant work-related information is consolidated in one place.

The practical implication of this unified approach is substantial. Instead of switching between different platforms and digging through inboxes for critical data, Clariti offers an all-encompassing view of the topic or project under discussion. Team members no longer need to search for scattered information; they have access to the complete context and the big picture.

The benefit of this comprehensive understanding of work-related discussions is significant. Clariti doesn’t just provide a snapshot of the conversation; it enables users to see “who said what, when & why.” This level of detail minimizes the risk of misunderstandings, miscommunication, or missed information, which are common challenges in business communication.

Clariti’s context-based communication is the foundation of its distinction as the best business communication tool for Unified Work Conversations. It ensures that your team consistently has a complete understanding of the topics under discussion, eliminates the need for email forwards, simplifies shared inbox management, and fosters a flexible, noise-free communication environment. Clariti’s emphasis on context-rich, unified work conversations makes it an indispensable asset for businesses seeking efficient, organized, and productive communication.

2. HipChat: Best Business communication tool for Team Collaboration and Messaging

effective communication tools in the workplace

HipChat is an instant messaging platform that is designed to facilitate real-time communication and collaboration among team members through file sharing and other communication features. HipChat allows users to create chat rooms, exchange messages, share files, and integrate with other tools, making it a valuable platform for teams to communicate and work together effectively.

3. Flowdock: Best Business communication tool for Streamlined Team Communication

Team Communication

Flowdock is an instant messaging platform designed to enhance team communication and collaboration. Flowdock provides real-time chat, file sharing, and integration with various tools, making it easier for teams to coordinate and work together efficiently. While it offers features for team discussions and communication, it is more focused on facilitating quick exchanges and updates among team members rather than providing a comprehensive platform for company-wide forums or discussions.

If you’re looking for a tool specifically tailored for company forums, you might want to explore other options that offer more robust forum and discussion board capabilities.

4. Google Chat: Best Business communication tool for G Suite Integrated Communication

Google Chat

Google chat is an excellent business communication platform for organizations due to its ability to provide instant messaging, group chats, and video conferencing in one user-friendly platform. It also offers numerous integrations with other programs and services such as Google Drive, allowing users to access important documents and collaborate in various ways. With features such as instant notifications, pinning of messages, and auto-archiving of conversations, it is easy to keep track of all virtual discussions while staying organized.

Additionally, Google chat provides a secure environment with options like two-factor authentication or end-to-end encryption which makes it safe for private conversations between team members. Ultimately, the tools provided by Google chat create a powerful platform for efficient communication that can help any organization stay connected in the digital age.

5. Troop Messenger: Best Business communication tool for Quick and Secure Team Messaging

instant messaging apps for business

Troop Messenger is indeed an instant messaging platform that provides real-time communication capabilities that enable users to exchange messages instantly, fostering quick and efficient team collaboration. With features like instant file sharing, group chats, voice and video calls, presence status, and notifications, Troop Messenger facilitates seamless and interactive communication among team members.

Its mobile compatibility ensures that users can stay connected and collaborate even while on the go. The platform’s focus on security, customization, and integration further solidifies its position as a robust instant messaging solution for businesses, allowing teams to communicate, share information, and work together effectively in real time.

6. Discord: Best Business communication tool for Community Engagement and Communication

Instant messenger apps

While initially designed for gamers, it has evolved into a versatile communication tool used by various communities and businesses. Discord offers real-time text, voice, and video chat features, enabling users to engage in instant conversations individually or within groups.

Its user-friendly interface, extensive customization options, and the ability to create dedicated servers for specific topics make it a popular choice for both casual and professional communication. With features like screen sharing, file sharing, and integration with other tools, Discord provides a comprehensive platform for immediate communication and collaboration, making it suitable for a wide range of applications beyond gaming.

7. Viber: Best Business communication tool for Instant Messaging and Calls

Team Communication

Viber is an instant messaging tool that enables real-time communication through text messages, voice calls, and video calls. It offers a user-friendly interface and a wide range of features, including group chats, multimedia sharing, stickers, and emoticons, enhancing the messaging experience.

Viber’s end-to-end encryption ensures secure and private conversations, making it suitable for personal and business communication. With its availability on various devices and platforms, Viber allows users to stay connected and engage in quick and convenient conversations, whether for individual chats or group discussions. Its seamless integration of multimedia and communication options makes Viber a popular choice for instant messaging in both social and professional settings.

8. Chatwork : Best Business communication tool for Efficient Team Communication

instant messaging for business

Chatwork is a team chat app that offers a communication platform designed specifically for team collaboration. With features like instant messaging, group chats, file sharing, and task management, Chatwork provides a centralized space for teams to communicate, coordinate tasks, and share important information in real time.

It enhances team productivity by allowing members to engage in discussions, exchange files, and stay updated on project progress, all within a single platform. This focus on team-centric communication and collaboration makes Chatwork a valuable tool for streamlining communication and fostering effective teamwork.

9. Smarp: Best Business communication tool for Employee Advocacy and Engagement

Best business communication tools

Smarp is an employee advocacy and communication platform. Smarp empowers organizations to engage their employees as brand advocates and content sharers. It provides a platform for employees to discover and share company-related content across their social networks, promoting brand awareness and amplifying reach.

While Smarp emphasizes employee communication, it is distinct from typical Team Chat Apps as its core purpose is to facilitate content sharing and employee advocacy, fostering a sense of community and alignment among employees while also driving brand visibility.

10. Whispir: Best Business communication tool for Multi-Channel Communication.

Team Communication

Whispir is a communication automation platform designed to streamline and automate communication processes for businesses. It offers a range of tools and features to create, manage, and deliver messages across various channels, including SMS, email, voice, and social media.

Whispir is used by organizations to send critical alerts, notifications, updates, and marketing campaigns to customers, employees, and stakeholders. Its versatile capabilities make it valuable for industries like emergency management, healthcare, retail, and more, enabling effective and targeted communication during crisis situations, marketing campaigns, and routine business operations.

Whispir’s multi-channel approach ensures that messages reach the right audience promptly, making it an essential tool for enhancing communication efficiency and engagement.

11. Mattermost : Best Business communication tool for Self-Hosted Team Messaging.

Team Communication

Mattermost is a team communication software that provides a platform for real-time messaging, file sharing, and project coordination, all within a secure and self-hosted environment.

Mattermost offers various communication channels, direct messaging, and integrations with other tools, enhancing team collaboration and information sharing. Its customizable features allow teams to adapt the platform to their specific needs, making it suitable for various industries and work scenarios.

With its open-source nature, Mattermost provides organizations with control over their communication data while promoting efficient collaboration among team members, making it a valuable tool for facilitating teamwork and streamlining communication processes.

12. MiCloud: Best Business communication tool for Cloud-Based Communication Solutions

Team Communication

MiCloud is a cloud communications platform that offers a range of unified communication for businesses. It provides services like voice calling, video conferencing, team messaging, and contact center solutions, all accessible through a cloud-based interface.

MiCloud is used by organizations to enhance internal and external communication, facilitate remote work, and improve customer interactions. It enables seamless collaboration, efficient call management, and integration with various devices.

With its features tailored for modern workplaces, MiCloud serves industries such as finance, healthcare, education, and more, empowering businesses to stay connected and productive while ensuring effective communication across various channels.

13. AlertMedia: Best Business communication tool for Critical Communication and Alerts

Best business communication tools

AlertMedia is an emergency communication and mass notification tool that organizations use to rapidly communicate critical information during emergencies, crises, or other urgent situations. It allows businesses to send real-time alerts, notifications, and updates to employees, customers, and stakeholders through multiple channels such as text messages, emails, voice calls, social media, and more.

AlertMedia helps ensure the safety and well-being of personnel by providing timely information and instructions, facilitating efficient emergency response, and minimizing potential risks. This tool is utilized across various industries, including corporate, healthcare, education, and government, to swiftly communicate vital information and maintain operational continuity in times of uncertainty.

14. SweetHive: Best Business communication tool for Real-Time Team Collaboration

Team Communication

SweetHive is an internal newsletters software designed to streamline and enhance internal communication within organizations. It offers a dedicated platform for creating, distributing, and managing newsletters, keeping employees informed about important updates, announcements, and company news.

SweetHive provides customizable templates, drag-and-drop editors, and multimedia integration to create visually appealing newsletters. It also offers features like subscriber management, scheduling, and analytics, allowing companies to track engagement and gather insights into readership.

15. Jive: Best Business communication tool for Enterprise Social Networking

Team Communication

Jive is an Internal social network platform that is designed to facilitate communication and collaboration within organizations. It provides employees with a space to connect, share information, and engage in discussions, fostering a sense of community and enhancing internal communication.

Jive offers features such as activity streams, discussion forums, document sharing, and real-time messaging, all of which contribute to building a social network-like environment where employees can interact and collaborate on projects. It also helps in breaking down silos, promoting knowledge sharing, and creating a more transparent and open communication culture within the organization. Overall, Jive serves as a platform for employees to connect, collaborate, and build relationships, making it a powerful tool for enhancing internal social networks.

16. Yammer: Best Business communication tool for Enterprise Social Networking

Team Communication

Yammer brings together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions, faster. Allows all employees to know what’s happening day-to-day as well as build on the work of others. Employees will be able to create groups relevant to work and other interests, along with keeping documents or photos in context while still discussing things online.

17. Beekeeper: Best Business communication tool for Workforce Communication and Collaboration

Best business communication tools

Beekeeper is an enterprise social media platform that focuses on improving communication and engagement within organizations. It provides a centralized digital workplace where employees can connect, share updates, and collaborate in real-time. Beekeeper offers features such as newsfeeds, chat, and group messaging, which resemble social media interactions.

It helps create a sense of community, fosters transparent communication, and bridges communication gaps between different levels of the organization, making it easier for frontline workers to stay informed and engaged. Beekeeper’s mobile accessibility ensures that employees can access important information from anywhere, promoting a more connected and collaborative workforce.

18. Happeo: Best Business communication tool for Integrated Intranet and Collaboration

Best business communication tools

Happeo is an enterprise social media platform that offers a holistic solution by combining intranet, social networking, and collaboration tools, making it a central hub for internal communication. Its integration with Google Workspace ensures smooth document sharing and communication.

Customizable features enable businesses to create a branded and engaging social platform, enhancing employee engagement. With advanced analytics, Happeo enables organizations to measure the impact of their communication strategies, making it a comprehensive platform for fostering internal collaboration and communication within enterprises.

19. Salesforce Chatter: Best Business communication tool for Salesforce-Integrated Communication

effective communication tools

Salesforce Chatter is an enterprise social media platform designed for businesses to facilitate internal collaboration and communication among employees. It functions as a private social network within an organization, allowing employees to post updates, share files, and engage in discussions.

Salesforce Chatter is used to break down communication barriers, promote knowledge sharing, and enhance teamwork by providing a platform where employees can connect, exchange ideas, and collaborate on projects. It integrates seamlessly with other Salesforce products and can be customized to suit specific organizational needs, making it a valuable tool for fostering a collaborative and engaged workforce while leveraging the power of social media within a business context.

20. Workplace: Best Business communication tool for Connected and Productive Teams

Team Communication

Workplace, developed by Facebook, is an enterprise social media platform that aims to enhance communication and collaboration within organizations. It serves as a secure and private space where employees can connect, share information, and collaborate on projects. The workplace is used across various industries and sectors, from large corporations to non-profit organizations, to foster a sense of community, improve transparency, and facilitate cross-functional teamwork.

With features like group chats, video calls, and integrations with other tools, Workplace enables remote teams to stay connected, engage in discussions, and work together efficiently. Its familiarity, user-friendly interface, and integration with Facebook’s features make it a compelling option for modern businesses seeking to enhance their internal communication and collaboration efforts.

21. Skype: Best Business communication tool for Video Calls and Messaging

Team Communication

Skype is an enterprise video conferencing tool that helps employees to connect to anyone from anywhere. Calls can be made to a person’s mobile phone and their landline. It also allows for sending text messages with end-to-end encryption so you can rest assured your conversations are private. You can use it on a multitude of devices like your PC, tablet, or smartphone.

22. GoToMeeting: Best Business communication tool for Efficient Online Meetings

Team Communication

GoToMeeting is a video conferencing tool designed for virtual meetings, webinars, and remote collaborations. It enables participants to join online discussions, share screens, and engage in real-time video conferences. GoToMeeting is widely used by businesses, educational institutions, and organizations of all sizes to facilitate remote communication and collaboration.

It streamlines communication, enables efficient presentations, and fosters teamwork even when participants are geographically dispersed. With features like screen sharing, chat, and recording, GoToMeeting ensures seamless interaction and information sharing among team members, clients, and stakeholders, making it a valuable tool for enhancing productivity and connectivity in modern work environments.

23. Amazon Chime: Best Business communication tool for Secure Online Meetings and Video Calls

instant messaging for business

Amazon Chime is an audio-conferencing tool that allows users to host and join audio conferences, meetings, and calls seamlessly. With features like one-click meeting setup, high-quality audio, and the ability to schedule and join conferences from various devices, Amazon Chime simplifies audio communication and collaboration.

It enables teams to hold virtual meetings, discussions, and presentations with clear audio quality, ensuring effective communication regardless of participants’ locations. Whether for business meetings, client calls, or internal discussions, Amazon Chime’s focus on audio conferencing functionality makes it a reliable tool for facilitating real-time communication and collaboration among remote or distributed teams.

24. BlueJeans: Best Business communication tool for Video Conferencing and Collaboration


BlueJeans is a video conferencing tool that facilitates virtual meetings, webinars, and collaboration among remote teams and participants. It offers high-quality video and audio communication, screen sharing, and real-time collaboration features.

BlueJeans allows users to schedule and join video meetings from various devices, making it easy to connect and collaborate regardless of location. Its intuitive interface and integration with popular productivity tools enhance seamless communication and information sharing.

With features like recording, transcription, and cloud storage, BlueJeans ensures that important discussions and content are accessible even after the meeting ends. Its emphasis on video conferencing and collaboration makes it an effective tool for bringing teams together and enhancing remote communication and collaboration efforts.

25. Jitsi: Best Business communication tool for Open-Source Video Conferencing

Team Communication

Jitsi is a free and open-source tool that allows video conferencing for both your smartphone and PC. It allows for live streaming and recording. It’s simple, secure, and scalable for when your business gets bigger.

26. Cisco Webex Team: Best Business communication tool for Team Collaboration and Video Meetings

instant messaging for business

Cisco Webex provides added voice and video calling capabilities. Cisco Webex is an app for continuous teamwork. Move work forward in secure workspaces where everyone can contribute at any time with messaging, file sharing, white-boarding, video meetings, calling and more. It works on virtually any device.

27. TeamViewer Meeting: Best Business communication tool for Remote Team Collaboration

instant messaging apps for business

Apart from just instant messaging, TeamViewer Meeting lets you hold face-to-face HD VoIP videoconferences and audio calling, with your coworkers or your entire team, scheduled group meetings (up to 300 people), desktop screen sharing and session recording. It has all the essential meeting tools to collaborate securely with your teams and clients, from anywhere, anytime. TeamViewer Meeting installs on your desktop or mobile phone for quick access.

28. Microsoft Outlook: Best Business communication tool for Email and Scheduling

Microsoft Outlook

Renowned for its comprehensive features and integration with Microsoft Office suite, Outlook is widely utilized for business communication. It offers advanced email organization, calendaring, and task management. Its seamless integration with other Microsoft tools promotes efficient collaboration, making it a preferred choice for professionals seeking a robust platform to manage emails, schedules, and tasks within a business context.

29. Google Workspace: Best Business communication tool for Collaborative Office Suite

Team Communication

Gmail’s robust search capabilities, intuitive interface, and seamless integration with Google Drive make it a staple in business communication. AI-powered features like Smart Compose enhance productivity by suggesting email content, while Google Workspace’s collaborative tools support real-time document sharing. These attributes contribute to Gmail’s popularity among businesses, enabling effective communication and collaboration.

30. Salesforce: Best Business communication tool for CRM and Client Communication

effective communication tools

Renowned as a leader in CRM, Salesforce empowers businesses to manage customer relationships comprehensively. Its versatile platform facilitates personalized communication, lead tracking, and sales automation. Integration with various communication channels and its robust reporting capabilities enable businesses to engage with customers effectively and tailor interactions based on insights, making it a popular choice for businesses seeking advanced customer communication and relationship management.

31. HubSpot: Best Business communication tool for Inbound Marketing and Sales.

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HubSpot offers a user-friendly CRM solution designed to enhance customer communication. With features like email tracking, templates, and integration with marketing tools, HubSpot streamlines communication and enables personalized interactions. Its intuitive interface and scalable features make it a favorite among businesses looking to establish efficient and meaningful customer communication strategies.

32. WordPress: Best Business communication tool for Content Management and Blogging

WordPress is a customizable and widely used blogging platform. Companies can set up internal blogs to publish articles, updates, and knowledge-sharing content. Employees can contribute posts on various topics, fostering a culture of knowledge exchange and learning. Blogs are easily accessible and offer a structured way to document and share expertise within the organization.

33. Discussion Forums: Best Business communication tool for Online Community Discussions

Team Communication

An open-source discussion platform that enables employees to engage in conversations, ask questions, and share insights. Discussion forums categorize topics, encourage dialogue, and allow users to upvote valuable contributions. This tool enhances collaboration, as employees can seek advice, share experiences, and contribute solutions, creating a dynamic space for knowledge sharing and problem-solving.

34. Culture Amp: Best Business communication tool for Employee Feedback and Engagement

Culture Amp

Culture Amp excels in gathering and analyzing employee feedback through various survey types, allowing organizations to gauge employee sentiment, identify areas for improvement, and drive positive change. Culture Amp offers comprehensive analytics and actionable insights, aiding in making informed HR decisions.

Its user-friendly interface, customizable surveys, and benchmarking capabilities make it a go-to choice for organizations seeking to enhance employee engagement and satisfaction. By providing a clear understanding of employee perceptions, Culture Amp empowers companies to create a more inclusive and productive workplace culture.

35. Qualtrics EmployeeXM: Best Business communication tool for Employee Experience Management

Microsoft Outlook

This tool offers a comprehensive suite for gathering employee insights through surveys, feedback mechanisms, and analytics. It stands out with its robust customization options, diverse question types, and real-time reporting. Its advanced analytics enable actionable insights, promoting employee engagement, identifying areas for improvement, and fostering a positive workplace culture. The platform’s versatility and emphasis on data-driven decision-making make it a prominent choice for organizations seeking effective employee feedback solutions.

Checklist to choose the best business communication tools

  • Business Needs and Goals: Ensure the tool aligns with your specific communication requirements and organizational objectives.
  • User-Friendly Interface: Choose tools that are intuitive and easy for employees to adopt without significant training.
  • Compatibility and Integration: Select tools that seamlessly integrate with your existing software and systems.
  • Communication Channels: Assess if the tool offers the communication channels (email, chat, voice calling) necessary for your team’s workflow.
  • Collaboration Features: Look for features like real-time editing, file sharing, and project management to enhance teamwork.
  • Security and Privacy: Prioritize tools with robust security measures to safeguard sensitive data and communications.
  • Scalability: Choose tools that can accommodate your organization’s growth and evolving communication needs.
  • Cost and Value: Evaluate the tool’s cost in relation to the value it brings in terms of features and benefits.
  • Customer Support: Ensure the provider offers reliable customer support for assistance and issue resolution.
  • User Reviews and Feedback: Research user experiences to gauge the tool’s effectiveness and usability.
  • Trial Period: Opt for tools that offer a trial period to test compatibility and functionality.
  • Customization Options: Check if the tool can be tailored to reflect your company’s branding and preferences.
  • Reporting and Analytics: Consider tools that provide insights into communication patterns, engagement, and performance.
  • Accessibility and Usability: Confirm the tool can be accessed easily from various locations and devices.
  • Vendor Reputation: Choose tools offered by reputable and established vendors with a track record of quality service.

Types of Business communication tools

Business communication tools encompass a wide array of technologies designed to facilitate seamless and efficient communication within an organization. These tools can be categorized into several types:

  1. Messaging and Chat Tools: Platforms for real-time text-based communication, including instant messaging apps, team chat applications, and communication channels.
  2. Intranet Tools: Platforms for internal communication, sharing company news, announcements, and documents within the organization.
  3. Virtual Conferencing Tools: Software for conducting online video conferences, virtual meetings, webinars, and remote presentations.
  4. Email Communication Tools: Platforms for sending, receiving, and managing email communications, often integrated with features like scheduling, reminders, and email tracking.
  5. Social Media Tools: Tools for managing social media accounts, scheduling posts, analyzing engagement, and conducting online marketing campaigns.
  6. Employees feedback and survey: Employees feedback and survey tools are designed to gather insights, opinions, and feedback from employees within an organization to enhance communication, engagement, and decision-making.
  7. CRM: CRM systems enable businesses to track customer communications, manage leads, schedule follow-ups, and maintain a history of interactions, all of which contribute to effective communication and relationship-building with clients and prospects.
  8. Knowledge Mangement Tools: These tools help capture, store, and distribute knowledge, which can include internal documents, best practices, procedures, and other valuable insights.

These tools play a pivotal role in enhancing communication, collaboration, and efficiency within organizations, contributing to their overall success.


In the ever-evolving landscape of modern business, effective communication stands as a cornerstone of success. This compilation of the top 35 business communication tools aims to equip businesses with a comprehensive toolkit to streamline interactions, enhance collaboration, and foster growth. From real-time messaging platforms to seamless document sharing, these tools transcend geographical boundaries, enabling teams to thrive in the realm of remote work and virtual collaboration.

In an era where information flows ceaselessly, the right business communication tools serve as catalysts, propelling enterprises toward increased efficiency, heightened innovation, and unparalleled success. As businesses harness these tools, they embark on a transformative journey that transcends boundaries, connects minds, and ushers in a new era of seamless and impactful communication.


Frequently Asked Questions

There are a variety of tools that can be used for communication at work, including email, instant messaging, video conferencing, and project management software. Each of these tools has its own strengths and weaknesses, so it is important to choose the right tool for the job at hand.

Clariti is the most effective tool for business communication as it allows team members to share information and ideas more effectively. And because the chat is content-rich, team members can refer back to previous discussions to keep everyone on the same page. As a result, Clariti’s subject chat is an essential tool for busy teams who need to communicate effectively.

Clariti is the best business communication tool as it allows can have group chats with your team that are focused on specific subjects, so everyone has all the relevant context they need to be productive. This means no more wasted time scrolling through long conversations to find the information you need – it’s all right there at your fingertips. So, if you’re looking for a more efficient and effective way to communicate with your team, Clariti is the answer.

Modern tools of business communication are email, instant messaging, and video conferencing etc. They are all great options to stay connected. By using these tools, businesses can save time and money while still maintaining efficient communication. In addition, many of these tools can be used on the go, making it easy to stay connected even when away from the office.

Clariti is a great tool for business communication because it allows you to easily connect with clients and colleagues, share files and information. Clariti is perfect for team collaboration on specific projects or tasks. By centralizing all the related conversation in one place based on context, everyone can stay up to date on the latest developments and ensure that nothing falls through the cracks.

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