Instant messenger apps

Instant messaging is one of the most popular and fast-growing communication channels in the workplace. It is seen as best replacement for emails as it allows messages to appear instantly, avoiding any formalities that are associated with group calls or emails. With around 269 billion emails sent every day, instant messaging apps play a key role in reducing the email overload.

During this lockdown, instant messenger apps are helping employees, who are scattered over geographies and time zones, to remain in constant contact with one another. Of late, instant messaging apps for PC have turned out to be indispensable tools for the remote workforce. According to a recent study, around 43% of employees are now using instant messaging at work.

There are a few downsides to this instant messaging as well. Often, instant messaging apps for business get siloed among various tools used within the organization. Though the main focus of these chat apps is providing a way for teams to chat, companies also use emails, shared documents, phone calls and to-dos. For example, your sales and marketing team may be using an instant messaging along with their CRM, your development team might be using Asana or Trello, and your senior management might still be using emails only.

Unfortunately, using different apps for chats, emails, documents, to-dos and calls creates communication silos. Later, if you want to refer to a specific conversation or files, you will have to search in multiple places and remember all the information in memory to visualize the big picture. Another issue with instant messaging apps is you can get stuck in long and never-ending group chats that demand your attention 24/7. It puts pressure on you to be online & available all the time.

We have listed the best 20 instant messaging software platforms that will really help you to improve collaboration and productivity

Most Popular Instant Messaging Apps for business

1. Clariti

Clariti is one of the best free instant messaging tools for startups and small businesses to unite their teams in different locations so they can communicate and work together efficiently. Clariti’s Workspaces allows users to Connect, Interact, Plan and Store all work with their team and stay organized by topic. Clariti provides an easy and effective way for everyone in a hybrid workplace to collaborate and interact with their team using faster, synchronous communication technologies, like chat messaging and internet calls, while not having to give up on the more traditional asynchronous ways to connect with the outside world using emails.

Users of Clariti can also plan their workday with calendar events and store work documents securely on the cloud using Clariti’s built-in storage or third-party integrations. Clariti’s Workspaces is a natural way for users to organize all their work, no matter the tools they use.

Clariti users need not change the way they work. They can continue to send and receive emails in Clariti, share files, invite team members to chat or call, set to-dos and calendar events. Clariti organizes your emails, calls, events and chats by topic and into Workspaces.

Everything on a particular topic is at your fingertips whenever you need it. There is no learning curve at all. When you use Clariti’s Workspaces, you don’t end up wasting time locating data in information silos and can be significantly more productive without any additional effort. Try it today and see the difference.

instant messaging platforms

RingCentral Glip Pro is a free, unlimited, easy-to-use instant messaging tool that also offers high quality and high-availability video and audio conferencing, seamlessly integrated with team messaging, file sharing, contact, task, and calendar management – resulting in a Smart Video Meetings experience.

Instant messenger apps

Hangouts is one of the most popular instant messaging platforms that bring conversations to life with photos, emoji, and even group video calls for free. You can use Hangouts to keep in touch with your friends or colleagues, message them, start free video or voice calls, and hop on a conversation with one person or a group. You can include all your friends with group chats for up to 150 people.

Using Hangouts you can say more with photos, videos, maps, emoji, stickers, and animated GIFs. Hangouts works on Android, iOS, and the web, and you can sync chats across all your devices.

4. Discord

Instant messenger apps

Discard does more than what an instant messaging platform does. Using Discord, you can create a home for your communities and friends, where you can stay close and have fun over text, voice, and video. Whether your part of a school club, a gaming group, a worldwide art community, or just a handful of friends that want to spend time, Discord makes it easy to talk every day and hang out more often.

instant messaging for business

Amazon Chime lets you go beyond instant messaging. It lets you choose the communication options that are best suited for your business. You have the option to choose from meetings, chat, and business calling or use Voice Connector to direct your voice traffic over the internet.

With Amazon Chime, you have the flexibility to choose the communication option that fits with your business needs, and the freedom to scale up or down as needed.

instant messaging for business

Cisco Webex Teams goes beyond a conventional instant messaging and provides added voice and video calling capabilities. Cisco Webex is an app for continuous teamwork. Move work forward in secure workspaces where everyone can contribute at any time with messaging, file sharing, white-boarding, video meetings, calling and more. It works on virtually any device.

instant messaging apps for business

Workplace developed by Facebook is more than just an instant messaging platform. It facilitates online groupwork, instant messaging, video conferencing, and news sharing. Workplace is available at premium and standard versions.

Premium provides access to integrations and other enterprise-level features including single sign-on, APIs, and IT monitoring tools; the free Standard level doesn’t have many of those customization features, but comes with productivity features like a mobile app, video chat, instant messaging, unlimited file storage space, desktop notifications (Windows only).

instant messaging for business

Chatwork is an all-round instant messaging apps for business that is designed to help global teams communicate, collaborate and increase productivity. The platform includes secure messaging, video chat, task management and file sharing functionality.

instant messaging apps for business

Troop Messenger is one of the most comprehensive office instant messaging for business with amazing security, facilitating safe and secured business data sharing. It offers a collaborative work forum for businesses. This business chat application is one among all group chat apps which comes with unlimited group creation. It is not only instant messaging for business but also lets you share files of diverse format along with current location and contacts.

instant messaging apps for business

TeamViewer is more than an instant messaging platform. TeamViewer Meeting lets you hold face-to-face HD VoIP videoconferences and audio calling, with your coworkers or your entire team, scheduled group meetings (up to 300 people), desktop screen sharing and session recording. It has all the essential meeting tools to collaborate securely with your teams and clients, from anywhere, anytime. TeamViewer Meeting installs on your desktop or mobile phone for quick access.

11. Slack

instant messaging platforms

Slack is one of the best instant messaging apps for business that connects people to the information that they need. By bringing people together to work as one unified team, Slack transforms the way that organizations communicate. Slack makes it easy to contact your colleagues – you can message anyone inside or outside your organization and collaborate just as you would in person. People can work in dedicated spaces called channels, which bring the right people and information together. Slack supports asynchronous work. When work is organized in channels, you can access the information you need in your own time, regardless of your location, time zone or function. Ask questions, catch up with new developments and share updates without having to coordinate schedules.

12. Zoho Cliq

instant messaging apps for business

Zoho Cliq’s intuitive instant messaging for business allows you to view multiple chats at a time and even search messages to find what you’re looking for. Voice and video calls are just a tap away. Command shortcuts and custom-built bots help automate tasks.

instant messaging platforms

Microsoft Teams is not just an instant messaging platform. Whether you’re working with teammates on a project or planning a weekend activity with loved ones, Microsoft Teams helps bring people together so that they can get things done. It’s the only app that has chats, video calls, meetings, files, tasks, and calendar in one place. Easily connect with people through group chat and bring plans to life. Work with teammates via secure meetings, video calls, document collaboration, and built-in cloud storage. You can do it all in Microsoft Teams.

Instant messenger apps

Facebook Messenger for Business is an instant messenger app that can be used to connect directly with customers to answer questions, address concerns and make it easy to for them to place orders. Messenger has more than 1.3 billion users across the world.

15. Twist

instant messaging apps for business

Twist organizes all team communication in one central location. Team conversations can be grouped by channels that can be public or private, and messages can be sent without interfering with thread discussions.

16. Flock

Instant messenger apps

Flock is more than an instant messenger app that provides faster, more organized way for teams to communicate. Flock provides one-on-one chat and public and private channels. It offers multi-party video and audio calling and screen sharing. It also integrates with over forty third party apps including Google Drive, Github, Trello, Asana and many others and provides a set of business apps including Shared To-dos, Reminders, Polls, Note Sharing, Code Snippet Sharing and so on.

17. Ryver

instant messaging platforms

With unlimited file-sharing, messaging, calls, and more, Ryver organizes all instant messaging for business, communication and collaboration within one app. Teams can collaborate on any tasks with 1-1 and group messaging and voice/video calling. Features include group messaging, voice/video conferencing, screen sharing, task management, SSO, topic discussion channels, file sharing, search functionality, and more.

With Ryver, teams can create custom channels open topic-related discussions among the team. Users can communicate and collaborate on tasks via chat messaging with file-sharing or through voice and video calls with screen sharing. Ryver can turn any conversation into a task and will track all tasks with a progress board and integrated checklists. Ryver integrates with Active Directory or Okta credentials to simplify log-ins with SSO. Ryver also integrates with other third-party software such as Asana, Basecamp, Box, Salesforce, and more. Users can access Ryver through mobile devices with iOS and Android apps.

18. Brosix

instant messaging for business

Brosix is a powerful and easy-to-use instant messaging platform designed with team communication in mind. Brosix gives its clients a fully administrable private team network, which provides an exclusive and secure collaboration space. Client’s control who is added or removed from the network, and can easily manage users through a range of administrative features. Brosix comes with a package of unique features and tools aimed at boosting team collaboration and streamlining communication. From a range of chat options, to screen-sharing and unlimited file transfers, Brosix is designed with the modern work environment in mind. This makes it an excellent solution for enterprises looking to improve their productivity.

19. Spike

instant messaging platforms

Spike supercharges your email. Email, chat, calendar, calls, collaborative docs and to-dos are all in a single powerful Inbox, so you can focus on getting things done faster. Spike blends traditional emails with instant messaging, providing better context for each conversation, and reduces clutter – allowing for better interaction and a more human (and modern!) way of communication. Spike works on top of your existing email and is available on iOS, Android, Mac, Windows & Web.

instant messaging for business

Cisco Webex is a collaboration application that provides instant messaging, voice, and video calling capabilities. Cisco Webex is an app for continuous teamwork. Move work forward in secure work spaces where everyone can contribute anytime with messaging, file sharing, white boarding, video meetings, calling, and more. It works on virtually any device.


We hope the instant messaging and messenger apps listed above will make it easy for teams to stay on the same page and even communicate with customers. Some instant messaging apps for business offer free trials and can integrate into other apps you might already be using. All instant messaging platforms have something unique to offer.

But while choosing one, it’s important to determine what works best for you and your organization. Just because one app has a cool feature, does not necessarily make it a great fit if you have no use for it. There is no one-size-fits-all solution. So, make sure you’re choosing the app that fits you best!

Instant messaging refers to formal and informal communication between employees both within and outside the organization. Instant messaging can be either direct messages that one user sends it to another user, or it can be group chats. Clariti is one of the best instant messaging tools that lets users communicate asynchronously, without the compulsion to be online all the time.

Business instant messaging software is an intra-office communication that can also be used outside of a business setting. Business instant messaging software is also a great productivity tool that makes conversations easier to track and improves employee engagement and teamwork. Clariti is one of the best businesses instant messaging software that lets users communicate asynchronously, without the compulsion to be online all the time.

Clariti is a relatively new instant messaging app that has been gaining in popularity among small businesses and the startup community, especially in the technology and media markets. A key reason for its success has been its ability to address issues that other long-standing tools like Slack and Teams have perpetuated with their chat-focused communication paradigm. Clariti goes well beyond just simple instant messaging and instead brings your chats, emails, call, to-dos, documents…in one app and automatically links related items in a Workspace. Workspace adds topic-centric organization to your communications, so you are never lost or waste time searching for information.

Clariti, TextMagic, ProTexting, Text Request, Textline, EZ Texting, Message Kite, Zingle TextMarks, Trumpia etc are some of the best texting apps that help businesses to connect with both internal and external stakeholders.

Clariti, Slack, Microsoft Teams, Chanty, Rocket.Chat, Google Chat, Ryver, Glip etc are some of the best examples of instant messaging applications.

Clariti, Slack, Microsoft Teams, Chanty, Rocket.Chat, Google Chat, Ryver, Glip etc are some of the best examples of instant messaging applications.

Business instant messaging software allows employees to communicate with each other in real-time, without any delays that are generally associated with email communication. When employees need any assistance or clarification, they don’t need to make phone calls, send emails, or leave voicemails and wait for a response; they can instantly connect with their colleagues and get the answer. Instant messaging is definitely a better alternative when compared with calls. Instant messaging software also keeps a record of all the conversations, just like texts and emails, which is very useful when you need a reference. Clariti is one of the best businesses instant messaging software that lets users communicate asynchronously from anywhere, anytime, without the compulsion to be online all the time.

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