internal communication tool

Internal communication tools for 2023 can help employees connect with the vision and goals of the organization and improve employee engagement, motivation, focus, enthusiasm and overall productivity of the company. Effective internal communication produces happy, effective, productive employees that positively contribute to organizational growth.

An ineffective internal communication breeds confused, unproductive, and disengaged employees. While companies with good internal communication are four-times as likely to have high levels of engagement, disengaged employees could cost organizations over $450 billion per year.

Internal communication in the workplace

In this era of work from home, employees are no longer working together in the office. A study reveals that at the height of the pandemic lockdown, 60% of the world’s population was working from home. Even after the pandemic, 26% are planning to continue to work from home occasionally or permanently.

Though there are a lot of benefits associated with remote working like increased productivity, cost savings, better work-life balance etc, there are many drawbacks too. Employees are finding it difficult to “switch off” after work. They often get stuck in long and never-ending group chats that demand their attention 24/7. It puts pressure on them to be online & available all the time. The biggest challenge is to have robust internal communication tools and techniques to enable employees work from remote locations just like working together at the office.

In this article, we have identified the best internal communication tools and strategies that will help companies to boost their productivity by bridging the gap between employer and employees.

25 best internal communication software tools for 2023

We have identified the 25 best internal communication tools in the workplace for 2023 will help to bridge the gap between employer and employees and boost productivity by improving employee engagement.

1. Clariti

Clariti is one of the best internal communication tools for small business. Clariti believes that content-rich subject chats are the key to improving internal communication. Traditional messaging apps like Microsoft Teams and Slack are simply aren’t designed for the complexities of workplace communication. They lack the context and flexibility that teams need to get their work done. Emails, on the other hand, are often overloaded with content that isn’t relevant to the recipient. This makes it difficult to find the information you need when you need it.

Clariti’s content-rich subject chats help to solve these problems by providing a single place for teams to discuss specific topics. This helps to ensure that everyone has the information they need when they need it. In addition, Clariti’s content-rich subject chats provide an easy way for teams to stay up-to-date on their day-to-day work irrespective of their geographical location. Content-rich subject chats help to foster a better understanding of the work that is being done and allow teams to provide feedback and suggestions in a timely manner. Ultimately, Clariti’s content-rich subject chats help to improve communication by providing the context and flexibility that teams need to be successful.

Clariti is ideal for small and medium businesses to boost team collaboration and drive productivity. It is securely hosted on Amazon Web Services, providing total reliability, 100% uptime, and trusted security of all your workday data. Clariti is a free cloud-based tool that can be accessed from anywhere with a browser and internet connection.

2. Swit

internal communication tools for small business

Swit, one of the best internal communication tools for employees, brings just the right amount of everything for collaboration – from chat to ideation, to file sharing, to task management. With Swit, you can turn your conversation into trackable tasks and share the full context of tasks to chat simply by drag and drop unlike any other. You don’t have to get frustrated any longer to go back and forth between chat and tasks losing context.

3. Mio

internal communication tools for employees

If due to some reason if you are working on one platform and your colleagues and clients are using a different platform, then you can use Mio. It works in the background of your chat apps. It helps users to send cross-platform messages to colleagues and clients on Slack, Microsoft Teams, or Webex Teams.

4. Stashcat

internal communication tools in an organization

Stashcat’s channels for teams and groups are not limited to any number of participants. You can create a channel for individual departments, teams, or the entire organization, even if there are 50,000 or more participants. With Stashcat, each user has their own file repository in which files can be stored, accessed and used at any time.

5. Slenke

internal communication tools in business organization

Slenke helps to keep the team on the same page with encrypted in-app messaging, posts and file sharing. Using Slenke you can organize project resources and workloads with assignable tasks, project boards and workload calendars. Using Slenke you can organize and manage projects, communicate with your team, manage and assign tasks, track your time etc.

6. Rapporr

internal communication tools in the workplace for 2022

Rapporr enables you to separate your work messages, files and images from your personal life. All your work-based messages and content is within one, secure purpose-built app for business. Rapporr works across all iOS and Android devices so no one in your team gets left behind.


internal communication tools and techniques

SEDNA’s smart team communication software unifies all messages, data, and documentation to reduce email volume and help teams focus on the work that matters—wherever they are. By creating one home for all internal and external team communication, SEDNA cuts down on email volume by up to 95% and brings collaboration, scalability, and efficiency to company workflows.

8. Pumble

internal communication tools for small business

Pumble enables real-time communication across all your teams. Pumble helps connect everyone in your company regardless of their location. Using Pumble you can organize conversations with channels and threads. You can also send direct messages, make video and group conference calls. Pumble is available across all mobile and web platforms.

9. MangoApps

internal communication tools for small business

MangoApps helps companies modernize their employee-facing applications. It brings intranet, communications, training & work management together in one platform to provide the most adaptable, intuitive, and unified experience in the market today.

10. Jivesoftware

internal communication tools for employees

Using Jive you can unite your people, content and resources in one easy-to-use platform. It can ignite communications in every direction: top-down, bottom-up, peer-to-peer.

11. pimentaCHAT

internal communication tools for employees

pimentaCHAT is a unified collaboration and communication tool that lets you make a video or audio call to more than 50 people at the same time. PimentaCHAT let you reduce emails by including relevant participants with the @username mention to notify them immediately. pimentaLIVE lets you make video or audio calls with screen sharing for more efficient teamwork.

12. Infinity

internal communication tools for employees

Infinity is a work management system that will allow you to organize all your work, however, you want, regardless of whether you’re dealing with projects or not. It offers 24/7 customer support that’s there to help you with any issues or questions you might have regarding the app.

13. Flowdock

internal communication tools in an organization

Flowdock brings all of your conversations, work items and tools into one place. Using Flowdock you can prioritize work, solve problems, search and organize across teams, locations and time zones. Flowdock is available in both iOS App Store and Android Store.

14. Jandi

internal communication tools in an organization

Jandi helps your team to easily organize work group chats, smart search files and more in a single unified platform – Chat, collaborate & unlimited video calls.

15. Mattermost

internal communication tools in an organization

As an alternative to other proprietary internal software, Mattermost brings all your team communication into one place, making it searchable and accessible anywhere.

16. Workvivo

internal communication tools in business organization

Workvivo is a new breed of employee communication platform designed to build natural, meaningful bonds between teams while helping companies reach and engage their employees in ways that traditional tools simply can’t. Workvivo brings your people together, wherever they are. It’s your intranet, internal comms tool, employee app, all merged into one familiar social experience at the very heart of your digital workplace.

17. eXo Platform

internal communication tools in business organization

eXo Platform is a flexible solution built for all your evolving digital workplace needs to help you improve your employee experience and engagement by optimizing your internal communication strategy, facilitating collaboration in your workplace, empowering and rewarding your employees.

18. StaffConnect

internal communication tools in business organization

StaffConnect is designed to maximize the impact of your internal communications and ensure messages reach your entire workforce, regardless of role or location. The StaffConnect app has been designed to help you reach, connect and engage with your entire workforce, maximizing the reach and impact of your internal communications.

19. Connecteam

internal communication tools in the workplace for 2022

Connecteam, the leading employee management app for the mobile workforce, helps organizations address internal communication needs in times of crisis. Connecteam gives organizations the ability to reach 100% of their employees right on their smartphone with their very own internal employee app. Connecteam streamlines employee management, helping companies to communicate, engage, and manage their remote employees from one place.

20. MyHub Intranet

MyHub Intranet is designed to improve internal communications and information management within your business. It combines customer relationship management, content management, collaboration tools, analytics and personalization in one powerful digital platform. With MyHub Intranet, teams can access vital documents quickly and easily with advanced document search capabilities, while sharing unique data with friends and colleagues securely. Engage users in active conversations through message boards and chatbots to solve complex problems together. Streamline employee onboarding processes with automated tasks such as contract sign-off and benefit enrollment.

21. Talkspirit

Team Communication

Talkspirit is one of the best tools to boost your internal communication. It brings all your employees together in a secure online space, wherever they are, even without an email address. By centralizing your news, events, documents and discussions in one place, Talkspirit provides a better way to spread the culture, share values and connect across the company.

22. Brosix

internal communication tools in the workplace for 2022

Brosix is the perfect solution for businesses looking to streamline and secure their internal communication. With Brosix, your team will receive a secure internal communication network that comes with a full range of collaboration features. All of these features are included in one user-friendly package, saving your team members’ time. These collaboration features are peer-to-peer and fully encrypted, meaning your team members can collaborate in complete security. From file transfer, screenshot and screen-sharing, to co-browsing, virtual whiteboard and chat rooms, Brosix has all of the features your team will need.

23. Simpplr

internal communication tools and techniques

Simpplr software helps companies connect their workforce by streamlining internal communications and forging employee connections. Simpplr claims that employee adoption rates for their products are many times higher than industry averages, and it integrates well with other world-class, cloud-based technologies.

24. Flipsnack

internal communication tools and techniques

Flipsnack is a secure and complex internal communication tool that allows everyone to transform any boring PDF like incident management handbooks, company newsletters, policy and framework documents, or even onboarding publications into an interactive experience and share them both easily and confidentially. Flipsnack also offers a broad range of interaction statistics such as the total number of clicks, impressions, page visits, and even the average reading duration for each document. You can also choose to connect your internal documents with Google Analytics and Google Tag Manager for better insights.

25. Lifesize

internal communication tools and techniques

Lifesize connects people to make the workplace great. Lifesize enhances all of the different ways your team communicates, from one-on-one audio and video calls to large company meetings across multiple locations.

These internal communication tools will help organizations overcome communication challenges that every team faces – coordinate across different time zones, manage information silos and overcoming language and cultural barriers.

We have identified the best internal communication strategies that will help companies to boost productivity by boosting employees’ engagement.

Best internal communication strategies for businesses in 2023

1. Documented communication strategy

Have a well-documented internal communication strategy in place to guide you and your team to cover most work scenarios. The strategy must be specific and include goals, objectives, key messages, communication methods and channels that will be used etc.

2. Communicate regularly

Communicating regularly with your employees will help you to build trust and avoid misinformation and rumors. It will also help you to improve employee productivity, engagement and morale.

3. Communicate clearly and concisely

Not only should your communication be engaging, they should be concise and written with correct spelling and grammar without unnecessary jargon.

4. Don’t use multiple communication channels

A unified communication tool brings all internal communication together in one application. With these types of tools, all your internal communication will be in one place including email, chats, calls social feeds, and cloud storage. Without this, most of the employees will be wasting time toggling between different applications rather than doing productive work

5. Encourage two-way feedback

Companies should encourage two-way communication between the management and employees. Management should focus on listening to employees’ feedback, opinions, recommendations frequently.

6. Ensure top management support

The top management of the company should encourage and support internal communication efforts. But unfortunately, only 32% of employees feel that their company’s top leaders were communicating effectively.

7. Identify communication champions

Companies should identify and encourage internal communication champions from diverse teams to promote the communication efforts that the company is taking.

8. Emergency communication system

During emergencies and crises, companies should have a reliable system to communicate with their employees in a fast, effective and easily accessible manner.

9. Make it easy to find the right information

The internal communication tool that you are using should be able to help your employees to quickly find any information, when they need it. Most of the time, employees spend a lot of time searching for files and documents or recreating the same files just because they can’t find them.

10. Avoid internal communication silos

Companies, in their quest to equip their employees with the best internal communication tools, end up subscribing to a lot of software, which results in communication silos. Since most businesses use various internal communication tools for their day-to-day communication, it is very easy to create silos of information. Searching across these silos is tedious, time-consuming and unproductive. IDC data shows that a knowledge worker spends about 2.5 hours per day searching, which is about 30% of their workday. For an organization that employs 50 workers, with an average annual salary of $60,000, the cost of unproductive searches amounts to $3 million per year. Hence the internal communication tool that you are using at your workplace should address this problem.

11. Integrate with corporate culture

Integrate your internal communication with your company’s culture. Companies that can form a better connection with their employees are 20-25% more productive.

12. Reward and recognize outperformers

Employees are more productive when their feedback is taken seriously, and their work is recognized. So, establish rewards and recognition programs for your teams.

13. Be the first to convey important news

Whenever anything material happens within the company – good or bad – be the first to let your employees know about it before they get to hear from the outside world

14. Leverage cloud communication technology

During this pandemic, a significant number of employees are working remotely. Having a cloud-based employee communications app will help you to reach all your employees quickly and easily

15. Evaluate your communication

No matter what steps you take to improve internal communication tools and techniques, it is important that you have a mechanism in place to evaluate your work. Without a proper system of evaluation, you will be operating in the dark and won’t know if your efforts have been successful or not.

16. Free and uninterrupted internal communication

Though the internal communication tools for small business plays a key role in employee engagement; it is often a neglected issue. Free and uninterrupted internal communication tools in business organization results in higher employee engagement, better customer service and more profits. It has been shown that companies with connected employees are 25% more productive.

According to a study, 74% of employees feel they are missing out on company information and 85% of employees feel motivated when management offers regular updates on company news. For organizations, effective internal communication tools for employees is critical to perform their duties and responsibilities efficiently.

17. Facilitate remote working

After the pandemic, remote teams are likely to account for 40% of the global workforce. 83% of workers believe that they don’t need to work in an office to be productive. More than two-thirds of employers have seen increased productivity among their remote workers. Companies such as Dow Chemical, Best Buy, British Telecom, and more have seen a 35% to 40% increase in productivity from their remote workers. Hence your internal communication tools should make remote working seamless.

18. Don’t lose sight of the big picture

When you use too many tools for your internal communication, you may spend a lot of your time toggling between multiple windows looking for the information. If you want to refer to a specific conversation or files, you will have to search in multiple places and remember all the information in memory to visualize the big picture. The communication tool must be able to automatically connect all related information no matter where it resides. This will make it easy to naturally see the big picture.

19. Use social tools in workflow

Social media is increasingly becoming an important tool in digital marketing and for getting instant feedback from customers. Unfortunately, social media feeds are independent of other communications creating silos. Younger employees believe in integrating social media with the workplace. A study by Cisco reveals that 56% of young professionals won’t work at a company if they were not provided access to social media. Apart from company provided online communication tools, 49% of younger workers are already using social tools for their internal communication and collaboration. A study shows that 40% of millennials would even pay out of their pockets for social collaboration tools to improve productivity. It is imperative to use tools that naturally integrate social media in the day-to-day workflow.

20. Avoid email overload

Your internal communication should pay attention to this serious problem of email overload. Employees spend more than half their day checking emails. The Washington Post suggests that the average worker spends about 4.1 hours a day checking their inbox. Though it is not possible to eliminate emails, you can reduce your teams’ emails by up to 75% when you use the right internal communication tool.

21. Provide seamless access to cloud documents

Any internal communication tools used in business organization should integrate with all the major cloud storage drives such as OneDrive, Google Drive, Dropbox, pCloud and Mega. So, when your team is working remotely, they don’t have to worry about having access to all their work. Once you integrate your drives with your workplace communication tool, you will have instant access to all your files anywhere, anytime. This will remove a key productivity barrier.

22. Reduce unnecessary meetings

An Atlassian study recently found out that on average, employees waste about an hour a day in meetings. That comes down to 30 hours a month and over 300 hours in the whole year. Any internal communication tools used in an organization should have voice calling, screen sharing, group events, group chats, and direct chats. These features will help your employees to be more productive by reducing unproductive meetings and expensive and time-consuming business travel.

Effective internal business communication also has a significant positive impact on how remote teams collaborate. After the pandemic, remote teams are likely to account for 40% of the global workforce. Organizations need better internal communication tools that will help remote teams to communicate and collaborate better. We hope the tools and strategies discussed above will help you to deal with this new normal.


Frequently Asked Questions

Clariti, Swit, Mio, Stashcat, Slenke, Rapporr, SEDNA, Pumble, MangoApps, Jivesoftware, pimentaCHAT, Infinity, Flowdock, Jandi, Mattermost, Workvivo, eXo Platform, StaffConnect, Connecteam, OnSemble, Talkspirit, Brosix, Simpplr, Flipsnack and Lifesize

Internal communication is the various ways in which employees communicate with each other. While this was mostly done by meeting in person, with the rise of remote and hybrid work, technology has come to play a big role in facilitating internal communication. Tools commonly used include chat, email, cloud documents, video conferencing and phone calls.

Internal communication helps employees connect with the organization’s vision and goals and improve employee engagement, motivation, focus, enthusiasm and overall productivity of the company.

Clariti is one of the best business communications tools for internal communication that brings all communications to one place, including emails, chats, calendar events, to-dos, and calls. Clariti also connects all related communications as if it is one conversation. There is no need to shift between many apps, and there is no need to stress trying to remember all the connected conversations in memory. Clariti eliminates the need to search across many apps looking for information and makes it very easy to see the big picture without any effort. Clariti allows you to put all related items inside a Workspace, including email, conference chat, social feeds, and To-Do.

An internal communications tool is any type of technology that is used by a business for communication or information exchange between employees and the organization. Using an internal communication tool, you can email, chat, call, screen share, schedule to-do, store documents etc. Companies can either use multiple internal communication tools or they can use one unified SaaS platform like Clariti.

An internal communication strategy provides a plan for the company to communicate with their internal and external stakeholders. When a company lacks an internal communication strategy, it fails to achieve its desired objectives. Internal communication strategy plays a key role in employee engagement. Having a well-documented internal communication strategy result in higher employee engagement, better customer service and more profits. Typically, companies that have implemented Clariti as part of their internal communication strategy have witnessed 25% more productivity.

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