internal communication tool

Internal communication helps employees connect with the vision and goals of the organization and improve employee engagement, motivation, focus, enthusiasm and overall productivity of the company. This has become especially important in this era of working from home where employees are no longer working together in the office. A study reveals that at the height of the pandemic lockdown, 60% of the world’s population was working from home. Even after the pandemic, 26% are planning to continue to work from home occasionally or permanently.

Though there are a lot of benefits associated with remote working like increased productivity, cost savings, better work-life balance etc, there are many drawbacks too. Employees are finding it difficult to “switch off” after work. They often get stuck in long and never-ending group chats that demand their attention 24/7. It puts pressure on them to be online & available all the time. The biggest challenge is to have robust internal communication tools and strategies to enable employees work from remote locations just like working together at the office.

1. Documented communication strategy

Have a well-documented internal communication strategy in place to guide you and your team to cover most work scenarios. The strategy must be specific and include goals, objectives, key messages, communication methods and channels that will be used etc.

2. Communicate regularly

Communicating regularly with your employees will help you to build trust and avoid misinformation and rumors. It will also help you to improve employee productivity, engagement and morale.

3. Communicate clearly and concisely

Not only should your communication be engaging, they should be concise and written with correct spelling and grammar without unnecessary jargon.

4. Use multiple communication channels

When your organization is large, use a multi-channel approach for interacting with your employees. Email alone will not do. You should tap every communication channel available to make your communication heard by all your employees.

5. Encourage two-way feedback

Companies should encourage two-way communication between the management and employees. Management should focus on listening to employees’ feedback, opinions, recommendations frequently.

6. Ensure top management support

The top management of the company should encourage and support internal communication efforts. But unfortunately, only 32% of employees feel that their company’s top leaders were communicating effectively.

7. Identify communication champions

Companies should identify and encourage internal communication champions from diverse teams to promote the communication efforts that the company is taking.

8. Emergency communication system

During emergencies and crises, companies should have a reliable system to communicate with their employees in a fast, effective and easily accessible manner.

9. Make it easy to find the right information

The internal communication tool that you are using should be able to help your employees to quickly find any information, when they need it. Most of the time, employees spend a lot of time searching for files and documents or recreating the same files just because they can’t find them.

10. Avoid internal communication silos

The various departments of the company should use common communication tools so there are no information silos. This will speed up communications and avoid duplication and conflicting messages.

11. Integrate with corporate culture

Integrate your internal communication with your company’s culture. Companies that can form a better connection with their employees are 20-25% more productive.

12. Reward and recognize outperformers

Employees are more productive when their feedback is taken seriously and their work is recognized. So, establish rewards and recognition programs for your teams.

13. Be the first to convey important news

Whenever anything material happens within the company – good or bad – be the first to let your employees know about it before they get to hear from the outside world

14. Leverage cloud communication technology

During this pandemic, a significant number of employees are working remotely. Having a cloud-based employee communications app will help you to reach all your employees quickly and easily

15. Evaluate your communication

No matter what steps you take to improve communication in your company, it is important that you have a mechanism in place to evaluate your work. Without a proper system of evaluation, you will be operating in the dark and won’t know if your efforts have been successful or not.

Once the internal communication strategy is in place it is important to equip the teams with the right communication technology. We have identified the 15 best internal communication tools that will help to bridge the gap between employer and employees and boost productivity by improving employee engagement.

1. Clariti

For effective internal communication, you need a unified communication system that can combine all your communications from emails, chats, calls, documents in cloud storage and to-dos in one app and arrange them based on topic or context. So, whenever you want to refer to any conversation or file, you should be able to retrieve it in a few seconds.

Clariti combines all your communications from emails, chats, calls, documents in cloud storage, and to-dos in one app and links all related information in a TopicFolder. For every context, a new thread is created and all the relevant information is linked and stored automatically. TopicFolder not only makes communication faster, it also eliminates the need to search for any information and the stress that comes with it.

Clariti is free and ideal for small and medium businesses to boost team collaboration and drive productivity. It is securely hosted on Amazon Web Services, providing total reliability, 100% uptime and trusted security of all your workday data.

2. Swit

Swit brings just the right amount of everything for collaboration – from chat to ideation, to file sharing, to task management. With Swit, you can turn your conversation into trackable tasks and share the full context of tasks to chat simply by drag and drop unlike any other. You don’t have to get frustrated any longer to go back and forth between chat and tasks losing context.

3. Mio

If due to some reason if you are working on one platform and your colleagues and clients are using a different platform, then you can use Mio. It works in the background of your chat apps. It helps users to send cross-platform messages to colleagues and clients on Slack, Microsoft Teams, or Webex Teams.

Stashcat’s channels for teams and groups are not limited to any number of participants. You can create a channel for individual departments, teams, or the entire organization, even if there are 50,000 or more participants. With Stashcat, each user has their own file repository in which files can be stored, accessed and used at any time.

5. Slenke

Slenke helps to keep the team on the same page with encrypted in-app messaging, posts and file sharing. Using Slenke you can organize project resources and workloads with assignable tasks, project boards and workload calendars. Using Slenke you can organize and manage projects, communicate with your team, manage and assign tasks, track your time etc.

6. Rapporr

Rapporr enables you to separate your work messages, files and images from your personal life. All your work-based messages and content is within one, secure purpose-built app for business. Rapporr works across all iOS and Android devices so no one in your team gets left behind.


SEDNA’s smart team communication software unifies all messages, data, and documentation to reduce email volume and help teams focus on the work that matters—wherever they are. By creating one home for all internal and external team communication, SEDNA cuts down on email volume by up to 95% and brings collaboration, scalability, and efficiency to company workflows.

8. Pumble

Pumble enables real-time communication across all your teams. Pumble helps connect everyone in your company regardless of their location. Using Pumble you can organize conversations with channels and threads. You can also send direct messages, make video and group conference calls. Pumble is available across all mobile and web platforms.

MangoApps helps companies modernize their employee-facing applications. It brings intranet, communications, training & work management together in one platform to provide the most adaptable, intuitive, and unified experience in the market today.

Using Jive you can unite your people, content and resources in one easy-to-use platform. It can ignite communications in every direction: top-down, bottom-up, peer-to-peer.

pimentaCHAT is a unified collaboration and communication tool that lets you make a video or audio call to more than 50 people at the same time. PimentaCHAT let you reduce emails by including relevant participants with the @username mention to notify them immediately. pimentaLIVE lets you make video or audio calls with screen sharing for more efficient teamwork.

12. Infinity

Infinity is a work management system that will allow you to organize all your work, however, you want, regardless of whether you’re dealing with projects or not. It offers 24/7 customer support that’s there to help you with any issues or questions you might have regarding the app.

13. Flowdock

Flowdock brings all of your conversations, work items and tools into one place. Using Flowdock you can prioritize work, solve problems, search and organize across teams, locations and time zones. Flowdock is available in both iOS App Store and Android Store.

14. Jandi

Jandi helps your team to easily organize work group chats, smart search files and more in a single unified platform – Chat, collaborate & unlimited video calls.

As an alternative to other proprietary internal software, Mattermost brings all your team communication into one place, making it searchable and accessible anywhere.

These internal communication tools will help organizations overcome communication challenges that every team faces – coordinate across different time zones, manage information silos and overcoming language and cultural barriers.

Effective internal business communication also has a significant positive impact on how remote teams collaborate. After the pandemic, remote teams are likely to account for 40% of the global workforce. Organizations need better internal communication tools that will help remote teams to communicate and collaborate better. We hope the strategies and tools discussed above will help you to deal with this new normal.

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