The key in this definition is that if two or more people are engaged in tasks that add value to an organization’s activities, then that is workflow.
For example, if you are a customer service representative, your workflow may involve receiving customer questions, complaints, and occasional compliments through email, social media, and phone. Then, resolving those issues after discussing possible solutions with the customer and other team members in the organization.
The workflow looks different in every industry, but the importance of maintaining a consistent workflow remains. The trouble is that workflow can be hard to create, and many factors can get in the way of maintaining a consistent flow.