Since the pandemic forced almost one-third of the world workforce to work remotely, the demand for cloud-based unified communication tools has been exploding. According to a Metrigy survey, the percentage of organizations using unified communication tools increased by 79% between 2019 and 2020, with more than 60% of organizations speeding up their adoption plans.
Now, even as the enterprises are planning to embrace a permanent hybrid work model, with a mix of in-office and remote employees, cloud-based unified communication apps and software are becoming a necessity to manage their global workforce. The global trend of investing in cloud-based unified communication apps and will only increase going forward as it is often credited with increasing employee productivity, and supporting more communication and collaboration than the legacy on-premises applications.
Additionally, specific technologies which are included in cloud-based unified communication tools such as video conferencing are linked to reduced travel costs, greater efficiency, more flexibility, and better engagement. Cloud-based unified communication technologies allow employees to work from the office, their homes, or the road using a variety of devices like desktops, laptops, or mobile devices. When choosing a unified communications app and software, companies should ensure the product meets the organization’s unique needs and has strong security protocols in place.
Clariti is a unified communication software, a SaaS-based platform, that integrates diverse communication tools like emails, chats, calls, shared files, social feeds, and tasks in a single app and links related conversations in discussions. Since Clariti is hosted in the cloud, it is accessible to all team members who have an internet connection.
Organizations implementing a unified communication software solution like Clariti enjoy the benefits of having all their systems work together, smoothly and securely to enable effective collaboration. Clariti lets you take full advantage of all the benefits that unified communication software offers. Using Clariti, if you realize there is an issue that requires a quicker response, you can switch to chat or voice call with just a click of a button; you don’t’ have to switch devices, applications, or jump to any other rooms or channels.
Some of the top unified communication features in Clariti include:
Nextiva is a platform that brings all communication channels — voice, video, collaboration, SMS, chat, and surveys — together in one place. This helps businesses access the information they need to provide amazing customer experiences and drive business results. Nextiva is easy to set up, use, and manage, so no technical knowledge is required.
8×8 X Series is a cloud-based solution that helps businesses of all sizes establish communication via text messaging, voice calls, and video conferencing. The team messaging module lets employees create project-specific public and private chat rooms to share files, store conversation history, and conduct meetings, among other operations. The video conferencing tool enables team members to use screen sharing and remote desktop control capabilities to collaborate on projects. Additionally, the voicemail to email functionality lets staff members automatically receive emails with voicemail transcripts and attached audio clips. 8×8 X Series facilitates integration with several third-party solutions, including Zendesk, NetSuite and Dynamics.
Cisco Unified Communications Manager is a platform for integrating business communication technologies such as telephony, video conferencing, presence information, call recording, web conferencing and messaging. It enables administrators to control unified communications infrastructure supporting a large number of users making it suitable for businesses of all sizes. Cisco Unified Communications Manager allows businesses to manage their communications networks, administer user settings for a variety of collaboration tools.
Verizon UCCaaS is a cloud-based unified communication solution that enables employees in an organization to interact and work in a collaborative virtual environment. It also offers hybrid solutions that work as an extension of the organization’s existing on-premises applications. Verizon UCCaaS provides users with voice and video communication features that integrate with Microsoft Outlook, SAP and Salesforce.
GoToConnect (formerly Jive) is a cloud-based unified communication solution that can be accessed using web browsers on the internet-enabled device or by installing a desktop application on Mac and Windows devices. GoToConnect offers both local and long-distance calling. Users can fully customize their calling schedules and control different aspects of calling from a single portal. Jive Video provides cloud-based video conferencing capabilities allowing users to connect with their clients and co-workers face to face.
RingCentral MVP is a cloud-based business communications solution that offers tools for messaging, video and phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling. RingCentral MVP is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.
Mitel MiVoice offers a range of unified communications platforms designed for both small business and large enterprise needs. MiVoice offers virtualization options and supports both cloud-based and on-premise deployment. MiVoice includes features such as auto-attendants, automatic call distribution, unified messaging, call reporting and employees can group up to eight devices under a single work number.
Masergy is a provider of cloud-based unified communications and its features include conferencing, instant messaging and video calling. Masergy integrates with various customer relationship management systems and can be customized to add communication functionality, such as ad-hoc video conferencing to organizations’ custom business processes. Its built-in communicator is an end-user client that enables employees to use a single persona with unified presence information across multiple devices.
Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled devices and communicate via text, over the phone or via video conferencing. The Vonage Business Solutions mobile app gives users another method for accessing the service. Vonage Business Solutions also offers desktop plug-ins to customize the system. Users can also integrate their contacts from Google, Outlook and CRM systems such as Salesforce.
Wildix is a global provider of unified communications solutions that enhance the simplicity, security and functionality of business communications in the digital age. The company is vertically integrated to ensure seamless interoperability of hardware and software and a more intuitive user experience.
Bria is a unified communications solution that allows companies to provide their employees with the means to take business-line calls on the go and work remotely from both desktop and mobile. Additionally, features such as presence, messaging and video conferencing are available to facilitate day-to-day collaboration. Bria is ideal for businesses who have already invested in a premise-based call server and are looking for mobility, or the ability to migrate to a cloud-hosted solution.
Fuze is a unified communications solution that allows its users to receive audio conferencing, video conferencing, screen sharing and web conferencing functionality on tablets, smartphones, desktops and laptops. Additionally, users who want to equip meeting rooms with HD video conferencing systems can opt for Fuze for Rooms. Fuze’s applications are designed to dynamically adjust the bandwidth of voice, video and content transmission across a range of devices and network conditions. Fuze also offers features such as collaborative annotation of content, special modes for conferencing while driving, content sharing from mobile devices and integration with cloud-based file hosting services such as Dropbox and Box.
Yobi is a unified communication platform to connect businesses with their clients via a dedicated business line, SMS, and all social media in one place. Companies can organize communication by the customer instead of a platform to keep the organization simple. Additionally, it is possible to record calls to gain insights into business relationships and track call quality at the same time.
Jumpshare is designed to help organizations manage, video recording, screen capturing, and editing operations via a unified portal. Jumpshare’s screen recording feature allows users to record webinars, live streams, games, zoom meetings, and desktop apps. Teams can capture specific parts of the screen, add audio narrations using a microphone, integrate webcam videos, and draw on videos to improve engagement. Jumpshare is available for Mac, Windows and iOS devices and enables businesses to create video recordings, GIFs and screenshots and share them with external or internal stakeholders.
With more people working remotely than ever, it’s no surprise that companies are searching for a unified communication platform to handle internal and external communications. It’s always a good idea to take these products for a test drive with your team. So, take advantage of free trials or demos from the tools on this list before you buy.
But if you’re thinking of consolidating your business communication in an easier-to-use, single platform, Clariti can help. It is an all-in-one solution for emails, team chat, voice calling and screen sharing. It’s trusted by companies of all sizes who want reliable software to handle their business’ most important activity: Communications.