internal communication tool

Sharing and exchange of information is a key point in the success of businesses and transmitting it to the tee is vital to keep all stakeholders and customers of business on the same page. Whatever maybe the business target of sales and profit figures for its success, a consistently clear communication strategy among its workforce and customers makes it integral for achieving that target.

A business however established with defined objectives and goals, constantly evolves and must accommodate various changes based on client’s needs, business requirements, and business expansion across locations, and promotion of a more diverse workforce. This challenging feat requires excellent collaboration and transparent communication at the workplace to streamline business processes without any hiccups. This demands a superior business communication plan and efficient tools to support this strategy.

Here are 30 ways to solve your business communication problems and solutions.

1) Defined goals and objectives

If you are wondering how to solve business communication problems, state clear and concise objectives of business meetings. Participants of a meeting may range from leadership across teams, employees from other departments, employees who have just been added to the project, etc., and hence keeping everyone on the same page in a business meeting is vital for a hassle-free connection. Make available the required documents, information on projects, status, numbers, etc., to all and concisely present in a managed web tool such as Clariti that makes all information available with ease in conversations. This not only reduces the struggle of finding and organizing data but enables the participants of the meeting to understand the references and details made in a presentation and add value to the data with ease.

2) Using most suited web communication tools

Multiple meetings, information exchange, and emails are a part of everyday activities in any business and for managing the projects across teams and customers, an efficient communication tool is vital for problem solving in business communication.

There are also various tools depending on the types of businesses that create an accessible space and interactions across various platforms to enhance business communications. Discover more affordable business tools suited for small and medium-based businesses here.

3) Be Proactive to evolving business needs

The world is progressing more towards online engagement. Providing the virtual experience of its current services and scope of developing for future customer needs of its service or product via content creation is vital for problem solving in business communication. This enhances the online engagement with the customer or stakeholder and paves way for customer retention. A small or medium-sized business providing a service or product thus has to deliver an online experience of its service.

The preparation of this demands multifaceted inter-network communication and project management tools. Also, with the rise of remote-working lifestyle and freelance workforce, businesses are depending more on efficient web-based business communication tools to retain talent and maintain productivity.

4) Attention to detail

With large teams, where a large amount of information can be lost in data silos, an integrated tool, that can bring together data distributed across Chat, conference calls and emails to one place increases team productivity. This ensures that miscommunication or deletion of minute details by accident can be minimized.

According to a survey published in “The Cost of Poor Communications”, inadequate communication to and between employees costs a company $62.4 million per year. Be it process updates, rush requests, or new projects; share information and data across in a precise, organized and specific manner and make it available across all internal teams or customers as necessary.

5) Strive for Teamwork

Efficient communication among internal teams and stakeholders is an indispensable daily business activity. Teams engage with each other through chats, emails, and calls involving process data. It is hence important to keep interaction seamless and make business communication healthy thereby encouraging team collaboration. Also, a team must tackle issues with a solution-oriented management. Conduct regular team building activities to keep the team connected and increase interdependence. Higher retention of experienced employees increases productivity and delivers faster results. This also facilitates a rich knowledge transfer when training new hires.

6) Prevent Information Fatigue

Often business communication involves a large amount of data and sharing it across chats, emails and social media becomes a daunting task for teams. The information silos created by endless reply-all emails and distributed data make it difficult to manage information.

For instance, if creating a project presentation necessitates gathering data about a topic that is discussed across many platforms becomes a cumbersome process, employees lose a lot of productive time and suffer from information fatigue. Learn to use the right web tools to prevent this and get your results faster with structured tools.

7) Make the employees heard:

In any organization, it is important to have periodic meetings with employees at all levels of the corporate ladder to learn from their varied perspectives. This analysis on how they operate the procedures of the business shines a light on the efficiency of its processes.

Share the various accomplishments and goals achieved by the business quarterly or yearly as necessary, in an all-hands meeting empowering the workforce to see the big picture of how collective work has helped meet business goals. Regular feedback to the administration through surveys also encourages employees’ trust and involvement in business progress.

8) Keep all information Secure

Data security is of prime importance when it comes to business communication as the various channels and tools involved in data sharing contain confidential data subject to breaches or misuse by external sources. There is a need for stringent measures to secure and maintain confidential data within shared business communication channels.

In the 2021 Data Breach Investigations Report by Verizon Enterprise, phishing was found to be one of the most prevalent actions of data breaches. Read here about how you can keep your information safe in business meetings.

9) Declutter and Integrate

Invest in a robust multifaceted tool that will simplify your business operations and enhance productive collaboration. The clutter of information distributed and shared across multiple channels not only causes difficulty in analysis but also leads to team time leakage.

Often switching through many trackers, emails and chats, employees struggle to unify information. This can be greatly minimized and made easy, saving time and effort by using tools like Clariti.

10) LIFT your business meetings:

The key to a successful business meeting thus should strive to ‘LIFT’- Listen, Integrate, Follow-through and Team-up.

  • Listen to the objectives and process requirements
  • Integrate all information required to work on the projects
  • Follow through with the necessary stakeholders of the project.
  • Team-up with others and collaborate

11) Implement regular check-ins

Regular check-ins can be done in different forms such as one-on-one meetings, team meetings, or weekly progress updates. The purpose of regular check-ins is to ensure that everyone is on the same page and any issues can be addressed in a timely manner. According to a Gallup study, employees who have regular meetings with their managers are almost three times as likely to be engaged in their work. This highlights the importance of regular check-ins as an effective way to improve communication issues in business.

12) Use technology to your advantage

Technology can be a great tool to improve business communication issues in the workplace. Voice calling tools like Clariti, Zoom or Microsoft Teams can help remote workers feel more connected to their colleagues. Communication tools like Clariti, Slack or Microsoft Teams can help teams collaborate and share information more effectively. According to a survey by Intermedia, 70% of small businesses say that technology has improved their communication with customers and clients.

13) Provide clear expectations

Providing clear expectations is essential for business communication solutions. Employees need to know what is expected of them in terms of their work, deadlines, and performance. According to a survey by ClearCompany, 72% of employees say that clear goals and objectives are essential to their job satisfaction.

14) Encourage open communication

Encouraging open communication is important to creating a culture of transparency and trust in the workplace. This means creating an environment where employees feel comfortable expressing their thoughts, ideas, and concerns. According to a survey by Edelman, 71% of employees say that they are more likely to trust their employer if they communicate openly and transparently.

15) Use a variety of communication methods

Different people have different communication preferences, so it is important to use a variety of methods to ensure that everyone is reached. This can include email, phone calls, video calls, and face-to-face meetings. According to a survey by the Harvard Business Review, 81% of respondents say that they prefer face-to-face communication for important conversations.

16) Provide feedback

Providing feedback is essential to improving communication problems in business and employee performance. This means providing constructive feedback on what employees are doing well and where they can improve. According to a survey by Officevibe, 65% of employees say that they want more feedback on their work.

17) Set up a communication plan

A communication plan can help ensure that everyone is informed and involved in important decisions. This means creating a plan for how and when information will be shared, and who will be responsible for communicating it. According to a survey by Ragan Communications, 54% of businesses say that they have a formal communication plan in place.

18) Train employees in effective communication

Effective communication is a skill that can be learned and improved. Providing training on business communication issues can help employees and remove communication issues in business. According to a survey by Udemy, 74% of employees say that they feel they could be more effective communicators with training.

19) Use visual aids

Visual aids like charts, graphs, and diagrams can help convey complex information more easily. This can be especially helpful in presentations or when communicating with non-native speakers. According to a survey by Prezi, 91% of business professionals say that visual aids are essential to solve business communication problems.

20) Use active listening

Active listening means fully engaging with the person who is speaking and trying to understand their perspective. This can help prevent misunderstandings and ensure that everyone is on the same page. According to a survey by Dale Carnegie, 70% of employees say that they feel more engaged with their job when they feel heard.

21) Practice empathy

Empathy means putting yourself in someone else’s shoes and understanding their perspective. This can be helpful in resolving conflicts and building stronger relationships in the workplace. According to a survey by Businessolver, 92% of employees say that empathy is important to their overall happiness at work.

22) Use plain language

Using plain language means avoiding jargon and technical terms that may not be understood by everyone. This can help ensure that everyone is on the same page and can understand the information being communicated. According to a survey by the National Adult Literacy Agency, 51% of adults struggle with basic literacy skills, highlighting the importance of using plain language in workplace communication.

23) Provide opportunities for feedback

Providing opportunities for feedback can help ensure that everyone’s voice is heard and that issues are addressed in a timely manner. This can be done through surveys, suggestion boxes, or regular feedback sessions. According to a survey by TINYpulse, companies that regularly ask for feedback have employee turnover rates that are 14.9% lower than those that do not.

24) Be consistent

Consistency in communication means using the same language, tone, and messaging across all communication channels. This can help prevent confusion and ensure that everyone is on the same page. According to a survey by the Society for Human Resource Management, consistency in communication is essential to building trust in the workplace.

25) Clarify roles and responsibilities

Clarifying roles and responsibilities can help ensure that everyone knows what is expected of them and can avoid confusion or duplication of effort. This can be done through job descriptions or regular check-ins. According to a survey by ClearCompany, 76% of employees say that clear job descriptions are important to their job satisfaction.

26) Avoid communication overload

Communication overload means receiving too much information or communication, which can lead to confusion or burnout. It is important to be mindful of how much information is being shared and to ensure that it is relevant and necessary. According to a survey by RingCentral, 69% of employees say that they feel overwhelmed by the amount of communication they receive.

27) Recognize and celebrate successes

Recognizing and celebrating successes can help business communication as problem solving and build morale and create a positive workplace culture. This can be done through regular celebrations or awards. According to a survey by Globoforce,

companies that recognize their employees have employee turnover rates that are 23.4% lower than those that do not.

28) Create a supportive environment

Creating a supportive environment means promoting teamwork, collaboration, and mutual respect in the workplace. This can be done through team-building activities, mentorship programs, or by fostering a positive workplace culture. According to a survey by Gallup, employees who have a best friend at work are seven times more likely to be engaged in their work.

29) Address conflicts promptly

Addressing conflicts promptly means resolving issues before they escalate and cause more serious problems. This can be done through mediation, conflict resolution training, or regular check-ins. According to a survey by CPP Global, 85% of employees say that they have experienced conflict at work, highlighting the importance of addressing conflicts promptly.

30) Continuously evaluate and improve communication

Effective communication is an ongoing process that requires continuous evaluation and improvement. This means regularly assessing communication practices and making changes as needed. According to a survey by Ragan Communications, 57% of businesses say that they continuously evaluate and improve their communication practices.

How does Clariti conversations help solve business communication problem

Clariti conversations can help you to solve business communication problems by organizing your communication into topics and threads, making it easier to find and manage important information. With conversations, you can create a dedicated chat for each topic or project, allowing you to keep all relevant information and communication in one place.

This can help to reduce communication overload and confusion, as everyone involved in a project can easily access the information they need and keep track of important updates. Additionally, Clariti conversation allows you to quickly find specific information or messages within a thread, saving you time and increasing efficiency.

Overall, Clariti can help you to streamline your communication, organize your information, and collaborate more effectively with your team, all of which can lead to better business outcomes and a more successful business.


Effective communication is critical to the success of any business. Poor communication can lead to misunderstandings, errors, and conflicts, which can ultimately impact the bottom line. By implementing the 30 ways outlined in this article, businesses can improve their communication practices and avoid these issues.

From using technology to streamline communication to providing opportunities for feedback and recognition, each of these solutions has been backed up by research and statistics. It’s clear that a focus on communication is essential for creating a positive workplace culture, improving employee satisfaction, and ultimately driving business success.

However, it’s important to note that implementing these solutions requires a commitment to ongoing evaluation and improvement. By continuously assessing communication practices and making changes as needed, businesses can ensure that their communication remains effective and impactful.

By prioritizing communication and implementing these 20 solutions, businesses can overcome their communication challenges and create a more efficient and productive workplace.


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