Clariti can help you provide an omnichannel experience for your customers through its unique topic-based threads of emails, chats, to-do, and more, in one single app. Your agents need not waste their valuable time switching between different apps for email, chat, or to-do. You can do everything from one app and have them connected intelligently in topic-based threads, ensuring there are no information silos.
Let’s investigate a scenario where a call center agent interacts with a customer in real-time in a multi-channel environment.