Connected apps can provide several advantages to companies within their workplace. Connected apps allow businesses to more easily and efficiently communicate between team members, no matter where they may be located. This connection also allows for quick updates on progress, changes in policies or immediate access to important documents.

Additionally, these apps creatively offer a way for employees to communicate with their external clients in a secure environment. Connected applications can help teams stay organized, while saving valuable time and money due to their affordability and accessibility. Many businesses are now recognizing the potential benefits of connected apps within their workplace and are using them as a tool for increased efficiency.

The connected apps or unified communications market has been growing rapidly in the last 10 years. The global market is projected to reach 36.45 million by 2026, with a CAGR of 10.5% as more and more companies adopt cloud-based solutions.

These numbers indicate that connected apps technology is here to stay. Though there are many good reasons to go for connected apps, here are some of the classic signs your company is ready to take the next step in communication.

1. Missed opportunities

Are you experiencing any missed opportunities as you are not able communicate quickly and efficiently in order to seize opportunities as they arise? Connected apps systems allow businesses to do just that by providing a single platform for all forms of communication, from voice and video calls to instant messaging and file sharing. This means that employees can easily connect with one another and share information in real-time, no matter where they are located.

2. No rise in productivity

Is the productivity of your company growing steadily? Connected apps can also help to increase productivity within a company. By consolidating all forms of communication into one platform, employees can spend less time trying to figure out how to use different systems and more time actually working. Additionally, connected apps often come with features such as presence indicators and call forwarding that can help to further increase productivity by making it easier for employees to connect with one another.

3. Lack of collaboration

Are your in-office and remote teams able to collaborate effectively? Connected apps also promote enhanced collaboration between employees by making it easy for them to share files, ideas, and information in real-time regardless of location. This type of collaboration is essential for businesses that rely on teamwork in order to get things done efficiently and effectively.

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4. Improved security

Are your communication tools safe and secure? Another benefit of connected apps is improved security. By consolidating all forms of communication into one system, businesses can more easily monitor and control access to sensitive information. Additionally, many connected apps providers offer features such as encryption that can further improve security by making it difficult for unauthorized individuals to access data or eavesdrop on conversations

5. Overburdened teams

When your teammates begin to feel the pressure of their workloads, their response times to email and chat increase significantly. They struggle to focus on current tasks and meet project deadlines. This may be a sign of overburdening your teammates with too many applications.

Adopting connected apps can free your staff from mundane work like searching for files or responding to too many emails in a day so that they can start focusing on more productive work.

6. Difficulty in scaling work apps

As a company, are you experiencing any flexibility and scalability issues? As your company grows, you might appoint more employees and it may add pressure on your existing applications that are not scalable. Hence, setting up new accounts may take more time. Connected apps are also highly flexible and scalable, which means that they can be easily customized to suit the specific needs of any business. Additionally, as a business grows, a unified communications system can be easily expanded to accommodate new users without the need for extensive re-configuration or replacement.

When you use a SaaS-based connected app like Clariti, you can scale up easily without worrying about the cost. Moreover, all other critical aspects like data management, regulatory compliance, licensing, security etc. will be taken care of by your vendor.

7. Remote working issues

Remote working is an excellent way to find the best talent out there without the confines of a geographic border. Remote working also eliminates travel times and allows instant access to the work system from anywhere. If your company is adding more remote workers, then it’s time to upgrade to a connected app.

Though you might use different applications for email, chat, calls etc, within the office environment, your remote workforce cannot work with so many connected apps. A web-based connected app will allow your remote workers instant access to work information whenever and wherever they need it.

8. Customer service issues

If your customers and clients are complaining about the quality of customer service or are upset with having to re-explain their problem to different customer service representatives, then it’s time to adopt a connected apps where all your customer interactions are readily available for reference.

Using too many applications may decrease your employee’s ability to deliver the best-in-class service to your customers. Another benefit of unified communication is improved customer service. With a unified system in place, businesses can provide their customers with a seamless experience by integrating all forms of communication, from phone calls and emails to live chat and social media. This allows businesses to quickly resolve customer queries and build strong relationships.

An connected app application like Clariti can eliminate all the issues associated with communication and collaboration issues through Workspace, where all the historical conversations about a particular customer can be stored and instantly accessed when your customer contacts by chat, email or phone call.

9. Rising IT cost

If your cost of communication is rising due to using traditional legacy systems or using too many applications, then it is a good time to switch over to connected apps. The cost of replacing hardware and software associated with communication systems as well as piecing together several systems and platforms can be overwhelming.

Another advantage of unified communication is that it can help businesses to reduce their costs. By consolidating all forms of communication into one system, businesses can save money on things like hardware, software, and maintenance costs. In addition, many unified communication providers offer features such as VoIP calling and video conferencing that can help businesses save even more money by eliminating the need for expensive telephone lines and travel costs.

10. Experiencing chaos

If you are unable to meet project deadlines and missing client meeting etc, then you need a reminder to do things. Connected apps can be helpful. For example, you can set a reminder to meet your client or respond to an important RFP. You can also set reminders to keep track of important dates and events.

11. Unwanted expense

If you’re trying to save money, there are a few different ways that connected apps can help you. For example, you can use a budgeting app to track your spending and see where you can cut back. You can also use a rewards app to get cash back or points for making certain purchases.

12. When you need help getting things done

If you’re struggling to get things done, there are a few different ways that connected apps can help you. For example, there are productivity apps that can help you stay on track and get things done more efficiently. There are also task management apps that can help you delegate tasks and keep track of deadlines.

13. When you want to connect with others

If you want to connect with others, there are a few different ways that connected apps can help you. For example, there are social networking apps that can help you stay in touch with friends and family members. There are also messaging apps that can help you communicate with others in real-time.


Each of these is a classic sign that your company is ready for connected apps. Adopting a unified app provider to resolve these issues instantly helps create efficiencies and improve the bottom-line of your company. Communication works best when different modes of communication are integrated. Recognizing these signs at the appropriate time and taking corrective action can help your company to reduce operational costs and boost productivity.

Unified app has a clear and measurable benefit for companies. It streamlines internal processes, offers enhanced collaboration across multiple levels, and creates a better customer experience with faster response times. By using one platform to drive back-end operations, organizations can stay ahead of their competitors by leveraging the latest technologies.

Additionally, advances in AI-enabled voice automation are making it easier for businesses to create personalized customer experiences with automated self-service enquiries. This capability removes the requirement for staffing customer service functions – reducing costs and providing improved levels of engagement. Unified app provides an ideal solution to empower companies with tools to optimize their performance and increase efficiency while unlocking new opportunities and markets. Implementing a connected app like Clariti is a big-picture approach that can help your business grow and focus on what matters most.

Clariti uses artificial intelligence in communication to combine emails, chats, documents, calendar events and feeds on the same topic, in rich, context-based “Conversations” to ensure team communication stays focused and organized. Clariti’s Context Intelligence continuously mines data to add more context to Conversations, automatically. Clariti’s unique machine learning algorithm identifies, collects, and makes deep connections with relevant contexts from all communication, to make work easier. Teams can navigate discussions effectively, see the full context before making decisions and increase productivity.


Frequently asked Questions:

Connected apps refer to integrated software applications like Clariti that work seamlessly together, sharing data and functionalities to enhance user experience and streamline processes.

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