strategies to improve communication skills in workplace

Importance of effective communication

For organizations, effective communication is critical for its employees to perform their duties and responsibilities efficiently. Free and uninterrupted business communication in a company results in higher employee engagement, better customer service and more profits. It has been shown that companies with connected employees are 25% more productive. To improve communication and be more productive, companies must have the right processes, tools and strategies to improve communication skills.

Impact of poor communication

Poor communication can impact your workplace adversely. It has been estimated that communication barriers cost an average organization $62.4 million per year in lost productivity. Ineffective communication results in low morale, high stress, absenteeism and employee turnover. On the contrary, companies that invest in the right online tools improve their productivity by 47%.

Disconnected apps

In order to improve communication at the workplace, organizations end up deploying multiple apps, creating information silos. On average, every employee juggle between 4-6 apps to get their work done. Switching between these apps alone is costing companies one hour of productivity every day. Apart from this, too many conversations across multiple platforms dilute the message resulting in poor quality communication.

Instant messaging

The accessibility and immediate possibility to talk to anyone at any time have made IM an integral part of the workplace. According to one report, in 2019, the number of worldwide IM accounts total over 7 billion. This figure is expected to grow at an average annual rate of about 6% over the next four years. Chat is now the second-most important activity after email. Together, they account for 5.5 hours of each employee’s workday.

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Effective email system

When it comes to business communication, email is still the most widely used tool. On an average we read and compose at least 50-60 emails a day. One statistic points out that an average office worker spends 2.5 hours a day checking emails.

No doubt, emails will continue its supremacy even in the coming years. However, to make business communication more effective, emails should only be used when online chats are not possible.

Audio-video tools

Visual communication facilitates effective collaboration between geographically dispersed workforce. Video conferencing supports telecommuting, which is growing by 103% every year. Organizations that are facilitating video conferencing and support telecommuting are witnessing an annual savings of $11,000 per person per year when workers work from home 50% of the time.

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Cloud tools

In the era of telecommuting, cloud technology allows two or more people from remote locations to collaborate at the same time and get things done. Cloud-based communication apps and storage tools allow people to collaborate effectively without location constraints. Though companies were reluctant to include cloud tools into their portfolio, due to security reasons, they are now realizing the benefits and usage of cloud tools are doubling every year.


The tools that can facilitate effective communication between employees who work-from-home are in great demand. Though the current Covid global pandemic is one of the reasons, long-term telecommuting helps employees maintain work-life balance. According to the Bureau of Labor Statistics, 23% of American workers did at least some work from their home in 2017. One of the most defining tech trends of the past decade was telecommuting, which expanded by almost 400%.

Companies that don’t provide telecommuting options may fail to attract the best and young talent. Telecommuting will become an indispensable part of the workplace.

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Organized communications

A McKinsey Global Institute study found that high-skill knowledge workers spend 19% of their average workweek searching for and gathering information. With the right tools you don’t have to rely on your memory to remember what was discussed or what documents were shared in a previous conversation. You can simply scroll up to see your chat history, including the documents and feeds shared with your boss and co-workers. The online tool that you use should handle all your communications in one place, so multiple conversations on the same topic don’t happen in different tools creating information silos.

Communication overload

Employees are also under constant pressure to be online and respond to messages to show that they are working hard and impress their bosses. It is said that you can quit social media, but you cannot quit your online chat. No doubt, business communication appears to be hijacked by so-called productivity tools. Too many channels and messages result in information overload and stress.

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The solution

The answer to most of the modern-day communication problem lies in a unified communication system that can not only reduce the noise but can also arrange all the conversations in a meaningful way, which can later be recalled at the click of a mouse. It takes a good planning to understand how to improve communication in an organization. Clariti is one such tool that has been built on this premise.


Effective communication is essential in any workplace. By learning to communicate effectively, you can improve your ability to build relationships, solve problems, and get your point across clearly and concisely. Here are five strategies to improve communication in the workplace:

1. Use a powerful communication tool like Clariti that combines all your communications from emails, chats, calls, documents in cloud storage, and to-dos in one app and links all related information in a Workspace. For every context, a new Workspace is created and all the relevant information is linked and stored automatically. Workspace not only makes communication faster, it also eliminates the need to search for any information and the stress that comes with it.

2. Listen actively. When someone is speaking, really listen to what they’re saying. Don’t just wait for your turn to talk. Pay attention to their body language and tone of voice as well as their words.

3. Communicate clearly and concisely. When you’re communicating, be clear about what you want to say. Use simple language that can be easily understood. Get to the point quickly and avoid filler words or phrases.

4. Avoid making assumptions. Don’t assume that you know what someone else is thinking or feeling. Ask them directly if you want to know something. Making assumptions will only lead to misunderstandings.

5. Be open to feedback. Be willing to hear feedback from others about your communication style and use it to improve how you communicate with others. We can all benefit from improving our communication skills, so don’t be afraid to ask for help in this area!

Communication is key in any situation, whether you’re conveying information or trying to build a relationship. Unfortunately, not everyone is a natural communicator. If you’re looking to improve your communication skills, there are a few things you can do. First, learn to listen actively. This means giving the person your full attention and focusing on understanding what they’re saying, rather than just waiting for your turn to speak. Second, practice clarifying when you’re not sure you’ve understood something correctly. This shows that you’re interested in the conversation and want to make sure you have all the facts straight. Finally, try to be concise and to the point when you’re speaking. Long-winded explanations can be difficult to follow, so focuses on communicating the most important information in a clear and concise manner. By following these tips, you can start to improve your communication skills and make a better impression in any situation.

Communication is key to any successful organization, yet it can often be a challenge, especially in the workplace. There are a number of things that can be done to improve communication in the workplace.

1. Use a powerful communication tool like Clariti that combines all your communications from emails, chats, calls, documents in cloud storage, and to-dos in one app and links all related information in a Workspace. For every context, a new Workspace is created and all the relevant information is linked and stored automatically. Workspace not only makes communication faster, it also eliminates the need to search for any information and the stress that comes with it.

2. Create an open and inclusive environment where employees feel comfortable sharing their ideas and concerns. Encourage employees to speak up and listen to others with an open mind.

3. Make sure that there are clear channels of communication between managers and employees. Make sure everyone knows who to go to with questions or concerns. Finally, promote healthy conflict resolution by encouraging constructive feedback and open dialogue. By taking these steps, you can create a workplace where communication flourishes.

Anyone looking to improve their communication skills should start by learning the basics of active listening. This involves paying attention to both verbal and nonverbal cues, as well as taking time to understand the message that is being communicated. It is also important to be aware of your own body language and tone of voice, as these can affect how your message is received. In addition, it is helpful to practice mindfulness in order to be present in the moment and fully focused on the conversation at hand. By taking the time to learn these basic communication skills, you will be well on your way to improving your overall communication skills.

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