Cloud-based business communication tools are critical for businesses to succeed. According to an Alfresco survey on business professionals, it was found that nearly 83% of professionals depend on technology to collaborate. A majority of organizations are suffering from disparate and disjointed in-house business communication platforms that are not effective or reliable. Most of the time, the existing business communication tools used by businesses were found to be woefully inadequate in handling the steadily growing remote workforce. A study points out that 56% of employees don’t get the right tools to perform their day-to-day activities.

According to another study, if your business communication tools & techniques could handle remote workers effectively, you can save much as 78% on annual operating expenses. By using and following some of the best business communication tools & techniques companies can save in multiple ways. There will be no need for hardware or server infrastructure, internal maintenance team, license renewal, integrations with other applications etc.

Here is the list of the 13 best cloud-based tools for the workplace that will help your employees to collaborate, manage time, remove distractions and organize their work better. This list also contains some of the small business communication tools.

1. Clariti

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Clariti is one of the best business communication tools for businesses to organize all their communications in one place. Clariti supports all communication forms including chats, emails, cloud-based documents, voice calls and social feeds. Clariti’s content-rich subject chat helps small businesses improve their team communication by allowing all team members to avoid silos and have equal access to the relevant conversations throughout the organization. Beyond just having conversations, Clariti’s no-channel design also provides an integrated context while eliminating the need for searching through multiple historized conversations when addressing a particular topic. The result is increased productivity as teams become more informed and reactive in their group interactions. With Clariti, small businesses can easily delve into the most up-to-date information, helping them make informed decisions quickly and effectively.

2. Dropbox

small business project management

Dropbox promises to be more than just secure file storage. It helps your teams, tools, and content come together. It is used for creating, storing, and sharing cloud content from Google Docs, Sheets, and Slides, Microsoft Office files, and Dropbox Paper alongside traditional files in Dropbox. Dropbox Spaces brings your files and cloud content together so that your PowerPoints can live next to your Google Docs, Trello boards, and whatever tools your team wants to use.

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3. Skype

Team Communication

Skype is one of the best business communication tools that is recognizable in the world of VoIP software. It offers a free plan that can be perfect for individuals needing it for personal use or a small business that needs to keep up with others. Skype has long been able to allow you to connect to anyone from anywhere. Calls can be made to a person’s mobile phone and their landline. It also allows for sending text messages with end-to-end encryption so you can rest assured your conversations are private. You can use it on a multitude of devices like your PC, tablet, or smartphone.

4. Asana

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Asana is a popular cloud-based project management tool that helps you plan, organize, and manage your team’s work, from start to finish. It is good project management software you can use to coordinate your team tasks, so everyone knows who’s doing what. Share feedback, files, and status updates. Plus, get a complete view of work so teams tackle the right tasks at the right time.

Managing projects is hard work. It’s easy to lose track of all the moving pieces—and tough to stay up to date. That’s when things fall through the cracks. Asana helps you to organize projects and meet deadlines.

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5. HipChat

effective communication tools in the workplace

HipChat is one of the best business communication tools that supports group chat, video chat and screen sharing for teams of all sizes. HipChat enables your team to work better together by making it easy to share ideas, updates, code and files in real-time, anywhere.

HipChat can integrate with a lot of other tools, but it perfectly integrates with Atlassian tools such as Confluence or Jira. Thanks to integrations, you and your teams can communicate and receive notifications from those tools in HipChat rooms.

6. Microsoft OneDrive

task management software for small business

Microsoft OneDrive is the one place for everything in your work. It gives you free online storage for all your files so you can get to them from your Android device, computer (PC or Mac), and any other devices you use. With OneDrive for Business, you also get storage for your work files so you can share and collaborate on them with other people at your work or school. The OneDrive app for Android lets you easily work with your work files when you’re on the go.

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7. Salesforce

effective communication tools

Salesforce is a cloud-based customer relationship management solution that brings companies and customers together. It’s one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. Using Salesforce web-to-lead forms you can easily push leads from the website to your sales team for further follow-up.

8. YouTube

project management tools for small business

YouTube is an online video platform owned by Google. In total, users watch more than one billion hours of YouTube videos each day, and hundreds of hours of video content are uploaded to YouTube servers every minute. Video is a must for companies to succeed with marketing efforts in today’s marketplace. Using YouTube connectors, you can easily pull YouTube videos into your website without you having to host it yourself.

9. Campaign Monitor

project management tools for small business

Campaign Monitor gives you everything you need to run beautifully designed, professional email marketing campaigns to grow your business. You can choose from hundreds of professionally designed templates and drag-and-drop to put your email together in moments. Drive urgency using a countdown timer and customize every visual aspect for a completely branded email campaign that looks great on any device.

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10. HubSpot

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HubSpot is a leading cloud-based customer relationship management solution that provides software and support to help businesses grow better. HubSpot platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. HubSpot builds connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency.

11. Box

Box is a cloud-based content management platform for companies of all sizes and industries. It offers security and controls for admins as well as sharing and collaboration capabilities for end users across the globe. Box enables users to collaborate on all types of files, on any device and choose where to store data, to manage encryption keys and set metadata-driven workflows to automate content-based processes.

12. SharePoint

project management tools for small business

SharePoint empowers teamwork with dynamic and productive team sites for every project team, department, and division. Using SharePoint you can share files, data, news, and resources. Using SharePoint, you can customize your site to streamline your team’s work and collaborate effortlessly and securely with team members inside and outside your organization, across PCs, Macs, and mobile devices.

Best Communication software | Powered by AI | Get started for free!

13. Google Drive

small business task management

Google Drive makes sharing your files simple. It also allows multiple people to edit the same file, allowing for real-time collaboration. Google Drive is a safe place to back up and access all your files from any device. Easily invite others to view, edit or leave comments on any of your files or folders.


Communication is the cornerstone of any successful small business and having the right tools in place can save time, increase efficiency, and streamline processes. Small businesses stand to benefit immensely from having a clear and effective communication system. By exploring the 13 essential cloud-based tools, they can avoid silos that prevent information sharing, find ways to have no channels in their communication tools and collaborate more efficiently. Not only will this avoid unnecessary searching for materials but also provide necessary context in a timely fashion. As a result of this, small businesses can save time and money as well as improve productivity. It is important to note that having the right tools is just the beginning and ensuring proper usage of these tools is key to any company’s success.

By signing up for these business communication tools discussed above, you can collaborate seamlessly with your remote team and boost your productivity.


Frequently Asked Questions

When it comes to project management, communication is key. After all, successful projects require the coordination of many different people and tasks. To ensure that everyone is on the same page, it’s important to use the right tools for communication. Email is a great way to send updates and reminders, but it can be hard to keep track of conversations. For this reason, many project managers prefer to use chat platforms like Asana, Kissflow, Atlassian etc. These apps allow for real-time discussion and make it easy to search for specific information. However, they can also be overwhelming if there are too many members on a channel. In such cases, it might be better to schedule regular video conferences using Zoom or Google Hangouts. These tools allow you to see each other’s faces and body language, which can be helpful for building rapport and trust. Ultimately, they best tool for communication will depend on the needs of your team. Alternatively, you can consider using Clariti that supports all team communication forms including email, chats, shared documents, social feeds and to-dos. In Clariti, conversations, emails, calls, to-dos and documents can be organized in Workspace. Workspace eliminates time wasted in searching for information and makes it very easy to see the big picture with one click. By experimenting with different options, you’ll be able to find the solution that works best for you.

There are a variety of different tools like Clariti, Slack, Microsoft Teams that can be used for business communication, depending on the needs of the specific company. Communication is vital in any business setting, in order to ensure that everyone is on the same page and working towards the same goal. Some common options include face-to-face meetings, video conferencing, email, instant messaging, and group chat platforms. Each of these has its own advantages and disadvantages, so it’s important to choose the right tool for the job at hand. For example, face-to-face meetings are great for team building and fostering open communication, but they can be time-consuming and expensive to arrange. Video conferencing is a good compromise between personal interaction and efficiency, while email is fast and convenient but can be easily missed or misunderstood. Ultimately, it’s up to the business to decide which communication tools will work best for them.

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