communicate and engage employees in a hybrid workplace

When we were hit by the pandemic in 2020, suddenly everything changed. Some 70% of the world’s workforce was forced to work remotely. We ended up spending more time in audio/video calls and other collaboration tools than in conference rooms and cubicles.

Now, even as the pandemic fears are receding and the organizations are getting ready to call back their employees, a vast majority of the workforce still wants to work from home or at least a part of their time. According to reports, some 95% of workers in the US have expressed their desire to work remotely even after the pandemic, and the percentage of people who want to work from home at least once a week grew by 400% since 2010.

Organizations are now trying to find a compromise between remote and in-office and the hybrid work model is increasingly preferred. A report from Accenture shows 83% of workers prefer a hybrid model. Even as many organizations are making sincere efforts to adapt to hybrid working, good internal communication can make this transition seamless.

Internal communication plays a key role in employee productivity and work engagement. Though many reports show that remote work increased productivity, organizations were still concerned about their employees’ disengagement that affected over half of employees across the US during this time. So, the real question is – How do you communicate and engage employees in a hybrid workplace?

Using a powerful cloud-based internal communication tool like Clariti will help organizations manage their entire workforce (both remote and in-office) to communicate more effectively. Even when the pandemic struck the world without any warning, organizations that already had robust internal communications software managed anxiety and uncertainty caused by the crisis quite easily. Internal communication tools were the unsung heroes that helped organizations maintain employee engagement and productivity.

Criteria to make internal communication engaging for hybrid teams

1. No communication silos

Companies in their quest to equip their hybrid workforce with the best internal communication tools, end up subscribing to a lot of software, which results in communication silos. Since most businesses use various internal communication tools for their day-to-day communication, it is very easy to create silos of information. Searching across these silos is tedious, time-consuming and unproductive. IDC data shows that a knowledge worker spends about 2.5 hours per day searching, which is about 30% of their workday. For an organization that employs 50 workers, with an average annual salary of $60,000, the cost of unproductive searches amounts to $3 million per year.

McKinsey reported that employees spend 1.8 hours every day—9.3 hours per week, on average—searching and gathering information. This is a serious problem that affects your productivity and work-life balance. Hence the internal communication tool that you are using at your workplace should address this problem. Connected apps offer a simple but elegant solution to this painful search problem. If all your communication is in one place, you don’t have to keep searching for information and your productivity goes up automatically.

Clariti is a unified communication system that lets you take full advantage of all the benefits that connected apps offer. Using Clariti, if you realize there is an issue that requires a quicker response, you can switch to chat or voice call with just a click of a button; you don’t’ have to switch devices, applications or jump to any other rooms or channels.

Clariti brings all your emails, chats, calls, shared files, social feeds, and tasks in a single app and links related conversations in a Workspace. Without this, most of the employees will be wasting time toggling between different applications rather than doing productive work.

2. No searching across multiple channels

There are a lot of internal communication apps available in the market like Microsoft Teams, Slack, Flock, etc. Though these tools bring communication like group chat, audio and video calling in one place, the related communications are not connected.

So, conversations from different communication channels remain disconnected though you use a single app. If you want to search for a presentation or a message from your colleague, you need to search multiple channels to get the information wasting time.

Communication has no meaning without context. The hardest thing about communicating effectively is knowing how to “set the context”. This is especially true when the hybrid workforce connects with each other using multiple channels – such as email, social media, chat, etc. Managing this multi-channel communication ineffectively often leads to miscommunication and confusion.

Using Clariti, you can seamlessly connect related interactions from different communication channels such as email, chat, cloud storage, social feeds, etc into one Workspace. That too Clariti can do it automatically in real-time without your active intervention. When you receive an email, you can immediately start chatting from the email and the recipient will understand the context that you are talking about – without you having to forward the email! Later, you can save both the email and related chat in a Workspace preserving context for later referral.

3. Make it easy to find the right information

The internal communication tool that you are using should be able to help your hybrid workforce quickly find any information when they need it. Most of the time, employees spend a lot of time searching for files and documents or recreating the same files just because they can’t find them.

When you are using Clariti, there is no need to toggle between multiple apps. Clariti brings all related communications like email, chat, calls, documents, to-dos or social feeds in one application. Clariti eliminates the need to search for any information and the stress that comes with it. This has a direct positive impact on employee engagement and productivity.

4. Leverage cloud communication technology

Having a cloud-based internal communications app will help you to reach all your hybrid workforce quickly and easily. When companies shift to the cloud for all their communication needs —email, group chat, audio calling, screen sharing, file sharing, and more—it doesn’t matter where users are.

They get the same experience from anywhere. Cloud tools are much safer than on-premises solutions. That’s because the cloud has more safety layers and protocols while also using encryption methods for data. There are fewer security breaches in the cloud tools when compared with physical servers on-site.

5. Provide seamless access to cloud documents

The internal communication tool that you are using at your workplace should integrate with all the major cloud storage drives such as OneDrive, Google Drive, Dropbox, pCloud and Mega. So, when your team is working remotely, they don’t have to worry about having access to all their work.

Once you integrate your drives with your workplace communication tool, you will have instant access to all your files anywhere, anytime. This will remove a key productivity barrier.

6. Reduce unnecessary meetings

An Atlassian study recently found out that on average, employees waste about an hour a day in meetings. That comes down to 30 hours a month and over 300 hours in the whole year. The internal communication tool that you are using should have voice calling, screen sharing, group chats, and direct chats.

These features will help your hybrid workforce to be more productive by reducing unproductive meetings and expensive and time-consuming business travel.

How do you bridge the communication gap in a hybrid office?

Effective internal communication is your answer! Though internal communication plays a key role in employee engagement, it is often a neglected issue. Free and uninterrupted internal communication in a company results in higher employee engagement, better customer service and more profits.

It has been shown that companies with connected employees are 25% more productive. According to a study, 74% of employees feel they are missing out on company information and 85% of employees feel motivated when management offers regular updates on company news. For organizations, effective internal communication is critical for their hybrid workforce to perform their duties and responsibilities efficiently.

Bringing clarity to your world

If it's on our mind, you'll be the first to know!

Leave a Comment

Recent Blogs

Digital transformation examples
unified communications and collaboration
tips for better online meetings
standoff over remote work
email vs instant messaging business