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How to Use Direct & Group Chat in Clariti
Every team chat starts with good intentions; quick updates, fast decisions. But soon, messages scatter across tools, and context slips away. Who said what? Which thread had the final version?
Clariti’s Direct & Group Chat brings structure to instant messaging. Whether it’s a private one-to-one DM or a group chat around a project, every conversation stays organized by topic so teams move faster without losing clarity.
Tutorial Overview
In this tutorial, you’ll learn how to:
- Start a Direct Chat from the Contacts/DM panel.
- Create a Group Chat with a clear subject or purpose.
- Keep your group messages organized by topic.
- Maintain full context in every chat to reduce confusion and follow-ups.
Detailed Sections
How-To: Start a Direct Chat
Direct Chats are designed for private, one-to-one messaging within Clariti — no need for separate chat apps.
Steps:
- Click Contacts/DM in the left panel
- Select a teammate’s name (e.g., Justin)
- Type your message and press Enter
- View all messages in a continuous chronological feed
- Access ‘Show subject chats’ to see all topic-based conversations with this contact
Tips: Keep short-term conversations here for deeper topics, shift to a subject-based group chat.
How-To: Create a Group Chat
Group Chats in Clariti go beyond casual team messaging they’re built around defined subjects, ensuring focus from the start.
Steps:
- Navigate to the Chats section in the left panel
- Click New Chat
- Select multiple participants (e.g., Pat, Justin, Emma)
- Enter a descriptive Subject when prompted (e.g., “Planning for Friday’s Client Presentation”)
- Your new subject-based group chat will open, automatically organizing all future messages and files around this topic
Tips: Always give your group a clear subject; it keeps conversations anchored and searchable.
How-To: Keep Conversations Anchored to Topics
Once your group chat is created, everything from messages to files stays within that topic/subject.
Steps:
- Open your group chat from the Chats list.
- Send and receive messages as usual.
- Attach files or links relevant to the topic; they stay tied to the same conversation.
Tips: Topic anchoring prevents information from scattering across channels.
Supplementary Links
- Clariti Features Overview: Document Sharing
- Related Tutorial: Email-embedded chat (Chat from email)
By using Clariti’s Direct & Group Chat, you’re not just messaging; you’re keeping every discussion aligned with its purpose. The result? Faster conversations, fewer follow-ups, and a team that always knows where things stand.
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